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How to Retrieve Lost User ID and Password in BPI Online Banking?

[BPI = Bank of the Philippine Islands] - If you lost or forget the user ID or password of your BPI Express Online Banking account, there's a way on how to retrieve it. Just follow the instructions and some tips below:

Retrieve lost BPI user id and password

For BPI clients in the Philippines

Step 1. It's recommended that you go to a BPI branch and request for an Account Summary of your BPI account. Why you need this? Because a BPI customer service representative (CSR) will ask some details of your BPI account. BPI CSR might ask about the current balance of your account or your latest withdrawal or deposit transaction.

Step 2. Using a phone, call BPI Express Phone at the following hotline numbers:
  • 89-100 - Within Metro Manila area
  • 1-800-188-89100 - Outside Metro Manila Area
Once connected, follow further instructions:

For Express Phone clients,
  1. Dial 1 for Express Teller
  2. Enter your 11-digit access number and your 4-digit Telephone ID number (TIN).
  3. Dial 5 for "additional services".
  4. Dial 7 to talk to an Internet Banking officer.
For non-Express Phone clients,
  1. Dial zero (0) "For Other Products and Services" and then dial zero (0) "For Other Concerns". A BPI customer service representative will attend or answer the call. Be ready to give your account information for identity verification.

Step 3. The BPI customer service representative will give you the same old user ID and a temporary password. You can use these in logging in to your BPI online banking account. Don't forget to change your temporary password to avoid account sabotage or account access from other people (like the BPI customer service representative).


For BPI clients outside the Philippines (like OFW's or Overseas Filipino Workers)

Step 1. Call a BPI customer service representative through its toll-free numbers:

CountryCarrierInternational Access Code (IAC)Toll-Free Numbers
AustraliaTELSTRA
800-274-89100



1-800-140-390
AustriaTelekom Austria00800-274-89100
BahrainBatelco
800-040-07
BelgiumBelgacom00800-274-89100
BruneiJTB
801-2003
CanadaTeleglobe011800-274-89100
ChinaTeleglobe
1-800-354-5449
CyprusCyta00800-274-89100
DenmarkTele Denmark00800-274-89100
FranceFrance Tel00800-274-89100



0-800-905-585
GermanyDTAG00800-274-89100
GreeceOTE
00-800-6312-0014
GuamIT&E
1-888-557-8540



1-800-163-0001
HawaiiVerizon
1-888-688-0518
HongkongNWT
800-932-634
IndonesiaINDOSAT
001-803-6310-032
IrelandEIRCOM00800-274-89100
IsraelBESEQ
800-274-89100
ItalyT.ITALIA00800-274-89100
JapanKDD
005-3163-6003
KoreaKT001800-274-89100
MacauCTM
080-0452
MalaysiaTM
1-800-807-767
NetherlandsKPN00800-274-89100
New ZealandTNZL00800-274-89100
NorwayTelenor00800-274-89100
PortugalMarconi
800-863-012
Saudi ArabiaSTC
800-863-0008
SingaporeSingtel
800-636-3007
SpainTelefonica00800-274-89100
SwitzerlandSwisscom00800-274-89100
TaiwanCHT-I
00-801-631-345



00-801-631-305
ThailandCAT001800-274-89100
TurkeyTURK TEL
00-800-6390-0010
United Arab EmiratesETISALAT
800-0630-0017
United KingdomUK
0-500-894-040

BT00800-274-89100

C&W00800-274-89100
United States of America (USA)SPRINT
1-866-69-89100

AT&T
1-800-225-1202

If the country you are currently living in is not included in the list, call BPI through:
  • International Access Code + 63 + 2 + 8910000
If you're using a mobile phone, please check your phone network service providers if calls to international or special numbers are allowed. Applicable fees or charges imposed by the service provider maybe applied for the caller's account.

Step 2. A BPI customer service representative will answer your call. Request for your user ID and password. The same old user ID and a new temporary password will be given to you.

Step 3. Use the user ID and password in logging-in to your BPI online banking account.


Are you having a problem retrieving your lost BPI user id and password?
"How to Retrieve Lost User ID and Password in BPI Online Banking?" was written by under the Banking category. It has been read times and generated 13 comments. The article was created on .
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Total comments: 13
13 JB-Lyn Gutierrez   (09 November 2016 3:53 PM)
How should i retrieve my user name and password.

12 bernadel cruz   (02 November 2016 11:55 AM)
ang hirap naman iretrieve ng lost account ko dito huhu

11 bernadel cruz   (02 November 2016 11:54 AM)
maganda din naman ang bpi, kaso nahihirapan na kong i-retrieve yung online account ko huhu

10 Ma.elena infante   (17 August 2016 4:28 PM)
I send money in my savings account BPI but my mother cannot withdraw I'm here at kingdom of Saudi Arabia what should I do so that they can take the money

9 napoleon   (22 July 2016 6:07 PM)
hi due to many attempts on enrolling the bpi online i forgot my username, can someone help me on this cause i have to enroll it immediately. thank you in advance! :)

8 DIANNE JANE NAPALAN   (06 June 2016 10:35 AM)
Hello,

I wanted to retrieve my username and password. I have already tried calling the customer service for hours now but my call won't connect. Please help me. If you could give me feedback as soon as you can please do so. Thank you

7 dennes   (29 April 2016 5:34 AM)
Good day mam sir, can u Please send me my User ID and Password of my BPI accounts

6 Recto   (28 April 2016 11:21 AM)
hello, i need some assistance to recover my username and password for my online account please

5 Recto   (28 April 2016 11:20 AM)
Hi BPI, just like most people posting here. I forgot my username and password. I'd like to retrieve it please. Need it ASAP.

4 smith   (19 March 2016 11:23 AM)
Hi BPI, can you email me my ussername and password. I forgot what it is. Thank you.

3 MARK PHILIPP S. LOPEZ   (26 October 2015 12:15 PM)
may I please ask for my bpi username and password if possible, I accidentally forgot it, Thank you and God Bless :)

2 Letter   (09 October 2015 8:09 PM)
Gud day! I am a holder of Bpi express online with acct no. 4276866038 which i have opened sometime in 2009. But i forget my user id and password. I have been calling for assistance for it was always busy and it consumed my load. Pls help me to retrieve my express online acct. and send this into my email..thank you.

1 Fe Pajunar Ortega   (21 April 2015 10:50 AM)
Gud Day! I am a holder of BPI ATM Express Teller International with account number 1086-1876-82 which I have opened sometime in 2005. I have been enrolled in BPI on-line banking. Unfortunately, I forgot both my user ID and password. I have been calling +6328910000 for assistance, however, all phonebankers are busy, yet it consumed my load more than P 100.00 already.

Please help me retrieve my user ID and password. Thank you so much and God bless.