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Lost or Stolen DBP ATM Card: What to Do?

If your ATM Card from DBP (Development Bank of the Philippines) has been lost or stolen, here are the important things you should do:

1. Immediately report the lost/stolen ATM card to DBP Customer Service Hotline Number:
  • (02) 818-9511 to 20
  • (02) 818-9611 to 20
  • 1-800-10-327888 (Domestic Toll Number)
You can also report it to DBP branch where you opened the ATM account. It's very important to report the incident as quickly as possible in order to avoid unauthorized use of your ATM card. In other words, to prevent someone from accessing your ATM account.

2. When you report the lost/stolen ATM card, you must inquire the transaction history of your ATM card particularly the latest transaction made on your ATM. This will give you an idea whether it was accessed by a different person other than you or your authorized representative.

3. Visit a DBP branch and request for a replacement of your ATM card. Bank fees may apply.

4. Your new ATM card will be ready for claiming within 3 to 5 business days.

DBP ATM card
DBP ATM card (photo)

Remember: Transaction problems should be reported immediately.
"Lost or Stolen DBP ATM Card: What to Do?" was written by under the Banking category. It has been read times and generated 5 comments. The article was created on .
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Total comments: 5
5 Jeana Sarroza   (12 August 2015 10:41 AM)
I lost my Atm card last Sunday,August 9,2015..I'm here in Canada..what should I do?. thank you..

4 isabel   (30 May 2015 10:09 AM)
Dear sir/madame
My sis lost my atm card but I am now here In US for 1yr. How can I process the card in behalf of me?

3 Carol Joy Elvinia   (28 May 2015 8:01 PM)
Good evening. I sign up for an online site for extra income. They asked for my card number, expiration date and the last 3 digits of the number at the back of my card. I did not give my final say. I'm worried. Will they be able to access my money without even knowing my pin number? Is it possible that they can get money without my consent? I really need to have answers to my queries. Your response is greatly appreciated. Thank you.

2 rhoda robis   (09 May 2015 5:25 PM)
Good Day!
I am a public school teacher from Catarman N. Samar. I would like to clariffy if the Manager of the Bank has a right to unblocked a DBP ATM Card without the consent or knowledge of the card holder as the card is reported blocked. Im looking forward to your response.
Thank You.

1 Marion   (26 June 2013 9:50 AM)
Hi Sir/Madam,

It was indicated under item # 4. (Your new ATM card will be ready for claiming within 3 to 5 business days.) but untill now my uncle's DBP ATM Card is not yet available. He filed an affidavit of loss and requested for replacement last June 11, 2013 at DBP Commonwealth Branch, DBP Bldg. Commonwealth Ave. Diliman, QC with OR#0045800 dated June 6, 2013. The bank says, that it will be available after 1 week, but until now it was not available. He made already 2 visits at their office.

Thanks for your thoughts and concern on the above situation.