|Home » Articles » Business|
Philippines Consumer Protection Law
What's the law in the Philippines that protects you as a consumer?
The law that safeguards and protects the consumers in the Philippines is the Republic Act 7394 (R.A. 7394).
What is Republic Act 7394?
Republic Act 7394 (RA 7394) is the "Consumer Act of the Philippines" which was promulgated on July 15, 1992. It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry.
What are the objectives of the RA 7394 or otherwise known as "Consumer Act of the Philippines?
The following agencies implement the Consumer Act:
When is the Consumer Act applicable?
The Act is applicable if:
Consumer product or service means goods, service and credits, debts or obligations which are primarily for personal, family, household or agricultural purpose, which shall include, but not limited to food, drugs, cosmetics and devices.
What should a consumer do if he/she has a complaint?
Within 2 years starting from the time the consumer transaction happened (when the deceptive or unfair transaction took place).
To whom does a consumer file a complaint?
In the Provincial Office. The administrative complaint shall be filed in duplicate with the Provincial Office having jurisdiction over the subject of the complaint. In areas where there are no Provincial Offices, the complaint shall be filed in the Regional Office.
In cases where the complainant and respondent are situated in different provinces, the complainant has the option to choose the place where to file the complaint. The civil/criminal action shall be filed with the appropriate regular courts (Municipal Trial Court/Regional Trial Court).
What are the remedies available to consumers?
For Administrative Proceedings:
The advantages are:
o You can save more money and time in mediation/arbitration.
o You can avoid more hassles. Complainant need not undergo the rigors and expense of a court case
How are consumer complaints resolved?
Complaints are resolved through:
Administrative penalties that can be imposed are:
|Total comments: 9|