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Hi gud afternoon! I want to know how much is your rebooking fee. My flight is on Sunday, May 4 ,2014 at 4:30 am Cebumto Manila. And be back on May 6, 2:30 pm Manila to Cebu. I want to re schedule it on june 9 , 6am ana june 10 , 6pm the same route. Yhank you
To Mr Ivan Henry Gaw -re medacase/C9CVMJ -Due to life threatening diving accident which required my wife to be transported from Dumagete to the Hyperbaric chamber at the military hospital in Cebu in the middle of the night (5 hour trip), we were not able connect with our Cebu Pacific flight on April 8. We contacted Cebu Pacific well before the flight to cancel it. They told us what we thought was all the information that was required to support our claim for a refund of the portion of our flight from Dumagette to Manila. After 3 days of treatment, we were given various forms by the Hyberbaric Chamber personel which CONTAINED EVERYTHING that Cebu Pacific needed to support our claim. This was all forwarded to Cebu Pacific. Now that we are 10,000 miles away (northern Canada) from the Philippines, we are told by Cebu Pacific "service" ? desk that the information is not on the right form (a medical certificate) and therefore is invalid. The personnel (including the supervisor, Mitch Magtibay) handling these medacases have no basic medical education to even partially understand the issues being considered. THIS IS UNBELIEVABLE! With all the nurses that exist in the Philippines, there is no excuse not to have at least one as a supervisor. The present personnel assume that since the information is not exactly in the format that they demand, then it doesn't exist, and thus you have no valid reason for getting a refund. I do not understand how a company can continue to do business with such blind bureaucratic procedures. It will certainly never succeed on the international market by treating its customers like this. I will be more than happy to relay my feelings about Cebu Pacific to the many Philippine workers here in Canada, who are my good friends.
I would like to ask how much is the rebooking fee. My flight is on april 14, and i would like to resched it to april 20 in the evening. Please reply asap.
hi! good day this is ria form nueva ecija i have my aunts ticket and her departeure time and date is march 30 2014 at around 3:40 pm manila to iloilo and her name is teresita yap.can i ask if we can rebook the ticket because my aunt wants to go in iloilo early than march 30 . the booking reference is HGJPUE thanks so much kindly contact me in my number its 0932 394 5115 thanks so much. God bless
Sir/Madam, I book the ticket March 29 going to Iloilo and my employer cancel my flight one way going to Iloilo and they said I can refund that amount but how could I refund that because the email address that my employer written is wrong. I book thru online and my correct email is mimecordova@gmail.com and Here's my booking reference JFJM3E. It's is possible that can I refund that amount?
Good Day! can i change the surname of 1 of the guest i have booked last monday Feb. 17, 2014? The name of guest # 5 is Florence Solomon, change to Florence Lemoncito coz I was informed that she has not yet changed her status. Her identification card still bear the name of Florence Lemoncito(maiden name).Please I want your reply if you can help me! Their flight scheduled Feb. 26, 2013. Thank you very much.
i would to verify if Ms. SHARON SERVIDAD ANSAY-ADOC is still connected at the organization. if ever kindly tell her to text or call me at 09175657051. this is an important matter to discuss with her.
good pm..i cant view my etenirary through manage booking... i purchace through online and i paid through lbc feb.04, 2014 polomolok... pls check passengers name reuben dayata olivo flight sched feb.11 2014 manila to gensan...
hello, is there a US # I can call to get some clarifications on the baggage allowance on a flight that I booked for next week from Manila to Caticlan? thanks!
To whom it may concern: Please advise the name and position of the authorized person who can issue an airline certification for unused travel ticket as required by TIEZA for the travel tax refund.
Thank You for your immediate response on this matter
magtatanong lang po sana tungkol sa pag check-in kasi flight ko sa sunday sa taiwan ngun my nabasa ako sa likod ng ticket na pag check-in kailangan daw ng photo id para sa pag check in at kung ano ang nakalagay sa id eh un din daw po dapat ang nakalagay sa ticket ngun po ang tanong ko puidi na po ba ung passport as photo ID WALA NA PO BANG IBANG HIHINGIIN?
gudam. how can i get a copy of my boarding pass nwala po kc kilangan ko po s liquidation ng ofc namin.my flight fronm manila to cebu last dec 8, 2013 345am. and dec 14, 2013, 745pm going back to manila.ty
I am requesting to send thru the email stated above about my ticket information .My flight from Bacolod to Manila on December 19,2013. You send the information before to nationwide_yap@yahoo.com. but we cannot open it because there was a problem with the email..I hope you reply as soon as posible..Thank you and God Bless
I am requesting that I be issued a certification attesting to the fact that I actually boarded your aircraft on February 06, 2013 (Manila-Bacolod) and on February 10, 2013 (Bacolod-Manila). I am in need of this certification in lieu of the boarding passes (which I inadvertently and irretrievably lost), they being requirements for the reimbursement of my travel expense. The booking reference is R5DM4F.
I am more than hopeful of your prompt and favorable response to my request.
Sincerely yours,
HONESTO O. CAMINO, RN Assistant Campus Director Polytechnic University of the Philippines Mulanay Campus-General Luna Annex General Luna 4310 Quezon Prov. 09288548661
have booked a ticket with a confirmation number 0112-1300-2530-82 bound for hongkong-Cebu and Cebu-Hongkong on January 18, 2014 and February 16, 2014 last November 30, 2013. I asked my sister to pay it at BDO but it was holiday so she was not able to do it on that day. she went back today December 1,2013 but the bank did not accept her payment since they thought it has expired. I tried booking a new one this day but it says I have a duplicate booking, knowing that a booking expires exactly 11:59 in the evening as stated in your policy, my question is why you were not able to cancel my first booking since, it has exceeded the time frame? My problem now is I can't book a new one it always pops up i have a duplicate bookings...I tried contacting the numbers at your office in Cebu but nobody answers. So now how can i solve this one? I am catching a flight date because i have an important matter to do on that day i want to go home. Thank you. I hope to hear from you the soonest possible.
I would like to request for a certification that I actually boarded your aircraft enroute from Manila to bacolod City and vice-versa. I am in need of this certification in lieu of the actual boarding passes (which I irretrievably lost) bcause I am reimbursing the cost of the plane tickets. My agency will NOT reimburse my plane tickets without your certification. Please find below the details of my itinerary:
Manila to Bacolod 5J 473 Wed 06 Feb 2013, 0455H Ninoy Aquino International Airport Terminal 3 Wed 06 Feb 2013, 0600H New Bacolod Silay Airport
Bacolod to Manila 5J 480 Sun 10 Feb 2013, 1905H New Bacolod Silay Airport Sun 10 Feb 2013, 2010H Ninoy Aquino International Airport Terminal 3
The Booking Reference is: R5DM4F Status:Confirmed
I will highly appreciate your prompt action to my request.
Thank you and best regards.
Sincerely yours,
HONESTO O. CAMINO Polytechnic University of the Philippines'Mulanay campus-General luna Annex General Luna 4310 Quezon Prov email: dissert.slsu@gmail.com
good morning sir/madam we would like to ask and inquire on who we can talk to for us to be a part of your company and would like to be one of your domestic sales office at our place..Here is my contact number 09167755561..If we can personally talk to one of your representatives and set up a meeting for this regard as soon as possible..I hope you could have a reply from your good office..THank you so much and God bless you:)..WE would like to be a general sales agent
greetings of peace. im mark anthony soriano, a student. im having my case study and your company is the one that i choose as my subject and i just want to ask if what is the major problem of the cebu air inc today. i hope you can help me with this. and i promise that any information you will be given to me, will not be publicize. im take full responsibility of this. please if you spare time email me at marcosoriano27@yahoo.com. thank you.
ma'am/sir may i ask your good office if how can we correct the wrong spelling of my friends family name in his ticket that we purchase online early this morning? thanks and we are hoping for your concern....
complain on poor customer service, have called SIN customer hotline, because my booking has been cancelled automatically because of bank problem, upon calling the bank, authorization to proceed was given to Cebu pacific, they also don’t know why Cebu pacific cancelled my booking. To ask for further details on my cancelled booking i call sin hotline this afternoon,16.08.13, bet 12-12.30 pm, so disappointed on how the customer service handle my inquiries, her name is SAM. I’m still explaining and telling her on what happen, but she keeps on saying, we cannot do anything already, you cannot retrieve the booking, it’s a bank problem, just call them then book your ticket again, if your money was hold by the bank, wait until they will give it back to your account, because Cebu pacific cancelled it already, saying those words as if it was nothing, no sympathy and care, just forget and back to the usual process, totally disappoints me. While I was explaining again, she interrupt me, I say can you just listen to me first, as I have spoken with bank customer service already, they say authorization was given to Cebu pacific on the night of booking , she reply, I’m the one who cannot say anything already, because you keep on talking. I said on a firm voice, just listen first, she keep quiet, and let me talk, and I never heard any sound after, as if I’m talking to air, it’s very rude, if you really care to your customer you can response without interrupting, you can at least say that you do understand, but I never received such as answers. After I finish talking, don’t know if you really listen, you can still ask me, in a very sarcastic voice, CAN I TALK NOW? SAM, of Cebu pacific, I never tell you not to talk, what I am saying is to listen to me first, what an impolite question from you, with a sarcastic voice some more, of course you can talk because you were hired to give good customer service, but you failed on that, you must go proper training on how to handle customers. Don’t just say no, you cannot help, nothing to do but to do booking again, call the bank, as if i never exert any effort at all. Im so unhappy on the outcome of my booking, and talking to customer service officer like SAM, who doesn’t care at all makes me angry some more. If you cannot help on retrieving the booking, just help on consoling your costumer SAM, don’t give them an answer or an impression that, things happen so be it, your unlucky, we cannot do much attitude. I do exert effort in calling Cebu pacific and the bank to know exactly what happen; hope to get the same effort on Cebu pacific side. But SAM really failed on that. Until next week bank will hold my money, waiting for Cebu pacific to collect, but definitely it will not happen, as booking was cancelled. As for SAM, a customer service heart was not on you, so sad that you belong to Cebu pacific. Hope to receive an action on this Cebu pacific team. Thanks, Bel from Singapore.
How many tmes ive cntct ur ofce n manla.but until now no fed bck rgrdng our bgage wat d use of ol d nformation i gave espicially my cntrct numbr.966540690588;im so impatient already.one mnth and 6days waitng my bgage.
Ur col cntr agnt get ol d nformation.rgrdng my tcket,bgge numbr,name ,adres cntrct numbr.but nw hope upn readng dis u col me at my mbile numbr 966540690588
