Cebu Pacific Customer Service | Hotline Phone Number

Dear sir/madam,

On 21th March I booked my flight on your website. Unfortunately I saw
that the price of the ticket: €140.21 two times is declared from my credit
card. Can you please book €140.21 back on my bank number?

Best regards,

Julia Zwijns

Nagpa book ako kahapon at hindi ko na save ang reference number ko para mabayaran ko na sa bayad center mamaya

Good day . Nag pa book po ako kahapun through online with the use of metrobank On payment , successful po yung payment worry kulang until now wala parin po akung confirmation / virification at itinerary which i need to show sa airport bukas napo kasi flight ko please help me po. Salamat.

Good day! Gusto ko irebook yong flight ko pero bakit nag change ng price pag iclick ko yong date ng flight from 1,878.88 nagiging 3,054.88 na. Eto flight reference no. Ko advdrq bound manila to cebu, sana matulungan nyo ako. Salamat

Hi Bakit sinasabi sa advertisement niyo na pwede papalitan yung name ng passenger, bakit nung nag inquire ako sabi ng customer service na nakasagot, hinde daw pwede. Ano ba ang totoo?

Good day.
May I know how to change a name (with error in the letter) in the booking itinerary? My friend whom i booked for flight 5J 326 on April 1, 2017 Legzpi to Manila, with booking reference V8QINV should have CANTAR as family name, not CANTOR. Please send reply through my email lbbarbacena@yahoo.com.
thank you

May I request for a change of name from Maria Charlene Cantor to Maria Charlene CANTAR. Booking reference V8QINV, flight 5J 326, Legazpi to Manila, 12:10 on April 1, 2017.
Thank you very much.

Where can i call regarding my flight schedule?

where can i make a follow regarding my ticket refund? My agent told me that the release willbe on March 15, 2017, but as of this time no refund was made

Good day.
I have my flight schedule dubai to manila on Mar 30, 2017.
I availed the 40kgs baggage. I heard promo for free baggage of 25kgs, can i avail it? Just want tomaeke sure if this promo is still available.

Thank you.

Nag pa book ako ngayon nagyon lang... creadit card processing payment na lng...ngayon m bwasan n kmi ng 37k pero wla booking ref.or iterinary.... pano ko po mllman yung booking ref.ko

Goodmorning po,

meron po akong concern nagbayad ako ng ticket under the booking number 20031700225201 with the amount of 15,256.21 under the name of MERCILYN SUFRIR.

ngayon po hindi npo nag confirm yong ticket.

please I need a response. thank you

Tanong kopo kung sasakay ako nang erplano at may dala ako manok may kaukulan bayad ba sa manok? Kung meron magkano naman?

Good day ask ko lang kung may bayad ang manok sa plane

good day ma'am and sir, ask lang po napabook ako ngayon manila to cotabato ang flight ko, march 22, 2017 10:35am departure, 12:20 arrival. ngkamali po kasi ako sa email account ko ang inilagay ko kasi yung dati kung account na di ko na alam ang password nuh. dapat po kasi sa bago kung account na lamparasmayjay07@gmail.com jan ko sana dapat i send. tapos po nakabayad na ako sa cebuaana llhulier need ko kasi ang ticket. please naman po tulugan nyo ako. maraming salamat po.

please contact me at 5276557 regarding CEBU PACIFIC FLIGHT SCHEDULE AND TIME HERE ARE THE FOLLOWING PLACES:
1) MANILA/LEGASPI - DATE SCHEDULE : 3/24/2017
2) LEGASPI/MANILA - DATE SCHEDULE : 3/25/2017
3) MLA/NAGA - DATE SCHEDULE: 3/24/2017
3) NAGA/MLA - DATE SCHEDULE: 3/25/2017
4) MLA/TACLOBAN - DATE SCHEDULE: 3/31/2017
5) TAC/MANILA - DATE SCHEDULE: 4/01/2017
6) MANILA/CAGAYAN DE ORO - DATE SCHEDULE: 4/21/2017
7) CDO/MLA - DATE SCHEDULE: 4/22/2017
8)MANILA/DAVAO - DATE SCHEDULE: 4/28/2017
9)DAVAO/MLA. - DATE SCHEDULE: 4/30/2017

Hi. I just want to ask if my flight details or so whatever will be greatly affected if by chance I submitted wrong phone number while booking my flight. Hoping for a fast reply. Thanks!

Good day po! Need pa po ba ng dswd travel clearance kun ang anak q is 14 and 17 years old? Kasama nman po aq sa byahe nila.

Every time I try to order airline tickets, the computer kicks me back to the payment screen. Can you confirm for me if my attempt to book two tickets, one for myself and one for Emily Dahildahil round trip from Manila to Bacolod on March 23, 2017 on Flight 5J487 and returning on April 5 on Flight 5J486 has been properly reserved? My confirmation number is 142884485. Would you also make sure that the flights have not been booked more than once? Thank you. You may contact me via email or by text at 1-989-423-3720.

Good morning!! Paano ba mag add ons ng baggage . Nag punta aq SA manage booking bakit pag I click ko ang continue lumabas ang you entered information in both 1and option 2. Tapos mayron pa sabi please fill out all fields within one group only . Anu po ba ang kailangan pa Na lahat ng dapat fill upan ginawa ko naman .. hirap pa maka contact SA Hotline ninyo .. salamat po .

Hi,
we try to book a ticket of fly at the phone with you but my phone stop because i dont have more minut. It was the flight number 5J896 (it was a connecting fly). I give my credit card number and everything but i dont receive email so i dont know if the transaction was complete. Can you help me please?

hi ,magandang umaga po gusto ko po malaman bakit ang luggage ng asawa ko hindi pwede daw sa plane.pinapalitan dahil malaki daw, ang timbang lang naman ay 8.5 kilos. papuntang cebu po siya connecting flight from cebu to manila ,manila to riyadh.yung bag na gamit niya yun din po yung ginamit niya pag uwi november 30 2016 pabalik january 26 2017. hindi namin lubos maiisip dahil hndi naman siya lumagpas sa maximum free baggage at sempre international flight po yun alangan man magdala lang ng handy bag? sa laguindingan airport po siya nagmula at doon din po pinaiwan ang luggage niya

good day.
gusto ko lang mag-ask kung ano pong gagawin kung sakaling mali ang naenter na gender sa ticket? male ang nailagay instead of female.
ngayon lang kasi namin nacheck yong ticket.
please notify us, as soon as possible. so we can make possible adjusment. thank you.

PS email me.

goodpm.ask ko lang po kung paano ma refund ung money na ngpabook kame this march, 09 2016. then may emergency nangyari namatay lola ko. then nagkuha nlng ako ng bago ticket MANILA TO ZAMBO nung FEB.23. PARA SA FLIGHT NYA SA FEB. 25.. UNG TICKET PO PARA SA AUNTIE KO.. PAANO UNG TICKET NA PINABOOK NAMIN AT FOR MARCH? POSSIBLE NMAN MARIFUND NMIN UNG MONEY.DB?????

i would like to ask for someone from cebu pacific to call me regarding my cancellation of flight. please
landline 4601162 or 09162877749

hi this is fujihara tatsuo ZBJCGM booking date feb 10 2017 flight no. 5J571 departure march 8, 2017 wednesday 5:55pm this is no problem but my return is my problem. i pay 20kg for baggage,meal ,and seat i want to cancel it can u return my money for this ? sorry i dont know how to speak english very well because im japanese

pi just want to clarify my booking yesterday around 2330 hrs,with reference no.121436053231 with details Ms. Evangeline tagalog,flight schedule is on april 1, 2017..
after paying the said booking i view the itinerary and saw booking status "CLOSED" ,ive checked my email love_tagalog@yahoo.com and found no email or noticed from cebu pacific.. i just want to clarify the status of my booking,,please email me,thank you

Dear cebu pacifificair customer service

my name is Kitikoon Kaewkungwal

I am travel from bangkok to manila with flight 5j932 on 28/02/2017 00.40

May be I have lost my mobile iphone 5
Could you check for me please,

My seat is 27A

and

Thanks you and please feed back

Sent from Outlook Mobile

i booked a flight bound for manila -iloilo-manila, departure date May 6 and return trip may 13. my question is about my two companions who are a senior citizen and person with disability, both of them are entitled for 20% discount accorded to them by law, when i paid the airfare, said 20% discount was not deducted, how can we avail the said discount, please kindly informed me through my email what the steps i should take. thank you

Sir/ Mam,

I cannot log-in on my ceb account. pls help me retrieve my password. ty