Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:
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"Cebu Pacific Customer Service | Hotline Phone Number" was written by Mary under the Directory category. It has been read 299409 times and generated 860 comments. The article was created on 19 May 2013 and updated on 19 May 2013.
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GOOD MORNING.. we will be travelling this thursday, i am with my son and daughter, unfortunately the birth certificate of my daughter, which is still 7 years old was misplaced.. can i use her school id instead? thanks
Good morning I need help now because my surname in the itinerary is Jagonoy which is incorrect.i found out when u confirm that my booking is already booked...Jagocoy is my correct spelling of my surname..it is a roundtrip tickets from manila to bacolod...vice versa..hoping for your reaponse...
Why your web check in online not working? i try it yesterday, until the now but it can't open. What's the problem of your website can you please advise your customer thru internet.
good evening! i would just like to ask if i can present my mom's ticket via text confirmation from the travel agency? pls reply asap because the flight is later at 5:30 am. thanks.
I booked round trip from Manila to Sydney, Flight 5J39 and 5J40 (Aug 04-10, 2016) I paid Internet Banking: Bancnet Online with my debit card (RCBC) and the system was shown error and freeze without shown any details the ticket but when i checked my balance it has deducted the exact amount of the ticket and I checked my email I did not receive my ticket confirmation also. What should I do? Are you guys going to send me my e-ticket confirmation?
I called to call center but no one answer my call!
Please contact us as soon as possible because I very concerned
This is to call the attention of Cebu pacific office regarding my unclaimed baggage. This happened yesterday, March 8,2016, flight itinerary 5J 505 Tuguegarao-Manila and 5J 931 Manila- Bangkok. My suitcase contained perishable foods, clothes and medicines. I was about to give the foods as "pasalubong" for my sisters and some friends in Bangkok. Without further ado, it is understandable that those foods perished now and can no longer be eaten. This is the sole responsibility now of the airline. I fervently hope that cebu pacific will be responsible enough to pay/refund all damaged foods not to include of course the burden it gave to me. My suitcase was not claimed /taken from the claimer counter because the airline failed to include it in the plane for reasons i do not know until now. Thank you and please do not ignore this problem.
I booked general santos city to manila, August 26-30 ,2016 but wasn't successful, the page told me to contact airlines' so i i need to have the reference no. for my payment because i select to pay the 24hrs payment center. Please send me the reference no. Thank you.
I talked to Cebu Pacific customer service officer yesterday regarding change flights. She gave me a reference number and the amount that I have to pay ( penalties ) but the line suddenly disappeared. Today, I'm trying to contact Cebu Pacific but no officer is available. I also check Cebu Pacific website but your system is currently down. I just wanted to know if the account given to me will serve as my reference if I will pay it now. Please do advise.
Greetings: We have a current booking with your airline (Flight 5J637). We are scheduled to depart MNL to PPA on 3/29/16 and return on 4/1/16.
We are in the PI for business and may have to cancel this flight. Is there a means to get a refund for the cancellation, or is the process to use the Travel Fund as per the Fare Rules? Again - we will be in the PI for business and will not be able to coordinate use of the Travel Fund within the 90 day period.
Any help in regards to a full refund (less applicable fees) is greatly appreciated. Please respond in kind to my e-mail. Cheers.
I booked a one way trip from Manila to Legazpi, Albay with my debit card and it wasn't successful, The page told me to pay the ticket using bancnet online system but when i checked my balance it has deducted the exact amount of the ticket. What should I do? Are you guys going to send me my e-ticket confirmation?
i just booked our flight to HK today. Unfortunately, the name I booked is Catherine David instead of Catherine Javier. The name in my passport is Javier. Please help me change the info to my ticket to avoid problems in my flight. My booking no. is Y4PHRR booked on Feb 24, 2016. Please repli in my email. Thank you for your kind consideration. Sincerely yours, Catherine Javier David
dear sir/madam: i would like to inform you that my online booking reflected a double billing in my visa card. My transaction date was last January 3,2016 for my flight to manila-davao-manila with departure date on February 21,2016. I have already informed my credit card bank and they say Cebu Pacific should give them corrections on the matter. I hope you can settle this problem before my departure date. Thank you.
Hi,i booked tommorow for Dubai-Manila, Flight number 5J7945. I WANT TO UPGRADE MY LUGGAGE, but the problem is-i dont find my booking which is PNR Code ZETZSQ in the customer's Log in. HOPE YOU CAN HELP ME, THANK YOU! Leah Bareiss
We booked a domestic flight from CDO to Cebu and the itinerary indicates that the flight is on FEB 10 at 5:00 pm, but when I checked again the itinerary online the flight time was changed to 7:10 pm. Which time should I follow?? thanks
last night we pay our ticket at 7/11 we booked 2 flight wich is domestic and internation.. but we only got the confirmation for the domestic, how about our confirmation for the internation? please kindly help us how what to do regarding this matter.. thank you
Good day. I book my flight on feb 1 leg to manila. I paid it in 7 eleven but til now i not yet get my email itenerary or any confirmation number of my ticket.
An email was sent to me from CEB web checkin telling me that I can check-in online now since our flight is on Wednesday, January 21. After following the instructions, no notification was sent to me and I couldn't find/print our boarding pass.
good day! we booked for 3 going to loag-manila(may 27 2016) and manila-laoag (may 30)., but my husband overlook the date, it should be manila-laoag (may 27,2016) and laoag-manila (may 30). how can we change it? can you please assist us because we kept on calling on your custumer service but no one answer our call.
Good day! Please help me book 26 persons going to Iloilo from general Santos city. Roundtrip. May 19,2016 general Santos city to Iloilo city. May 24,2016 Iloilo to general Santos city. I am hoping for your immediate rssponse. Thank you so much
I was on a flight to Beijing on December 24, 2015. We had many complications and as a result the airline said we would be offered a one way trip out of Manila that can be claimed within 180 days. We were told to call the hotline however, I am not in one of the countries which have established said hotline. I have some questions regarding the ticket and look forward to your response.
"good day ,,, my friend Ikunari Nakano have a problem about his baggage, he will be back in OSAKA japan in coming of January 07 2016. he did not know where he can pay her bills and what is total cost for 10 kg baggage"
To whom itay concern ; I book online Cebu pacific airfare dated mar.21'2016 it was process and email itinerary / invoice receipt but my problem is wrong surname of my daughter Micaela Loryn Gayla in ticket but for correction is Micaela Loryn Gayla Fudan she is 8yr old student. Booking reference# HGCMKH , booking date is nov.27,2015 . Please advised...
Hi. I would like mto make flight changes for my booking on Dec. 26, 2015. Tried to do it online, unfortunately, it said that there was some error and that the transaction failed. Tried to call your hotline several times but after i get connected to customer service to change flight it suddenly becomes busy.
Is there any other way I can change my flight before it becomes forfeited?
good day please help me I booked a flight January 02,2016 7pm.. my wife paid it through BDO over the counter December 23,2015 in the amount of 3,581.28 why I haven't received any email of my itirenary.. please send my itinerary,if my payment posted already in your system. thanks so much
