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Hello. I am a customer of NBS Baguio- Abanao. I ordered "UNIVERSITY PHYSICS" by Freedman and Young, and paid a downpayment. Someone in-charged on books said that I will claim it 2 weeks prior to the date, and now, it has been more than 3 weeks. I am desperate to get the book because I really need it in my studies. :D I am looking forward for your immediate action as "the" NATIONAL BOOK STORE!