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PLDT Customer Service | Hotline Phone Number

Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.

Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.
So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

PLDT Customer Service
 
If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Repair Service Hotline
  • 173 (toll free) - when calling through landline
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone
Do you have any other concern with PLDT?
- https://www.affordablecebu.com/
 

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"PLDT Customer Service | Hotline Phone Number" was written by Mary under the Directory category. It has been read 310770 times and generated 1020 comments. The article was created on and updated on 13 July 2018.

You may post good or bad customer reviews in the comment below.

Total comments : 1019
Romy manuel [Entry]

please send a technician at 132 Arellano st dagupan city. Our home phone is out of service for weeks now. My brother told me technician came but he did nothing to solve problem. Walang sisihan pag may mawala ng trabaho.
Jennifer Baniqued [Entry]

Please reconnect our wifi, ang bilis niyo mag cut ang bagal niyo mag reconnet!!
Michael josen [Entry]

Nag apply po ako hangang ngayong wla pa po.
Pero tuwawag n skit sbi mag kakabit n dw pero hangang ngayong wla prin
Winnie Pangilinan [Entry]

Please we need help about our service phone here in sm city clark cyberzone 2nd floor Goldsight telecoms..our phone number is (045)499-0155 3days n kming wlang outgoing calls affected pti credit card swiper nmn..affected n pti everyday sales nmn..d lng kmi pti narin s ibang shop dto s sm city clark..please we badly needed help..hoping for you fastest response..thank you..
Ricaleen Mae Teves [Entry]

I want to cancel my application but when Im sending it to your email address which is admin@pldthome.com there is a error code.
What other address can I send it to? Thanks!
Nanette Pelaez [Entry]

I would like to request for assistance for one of our PLDT lines here at the Juinio Hall University of the Philippines Diliman. We have been reporting this telephone number but until now nothing happens.

The account number is 145629
The telephone number is 926-5487

Its been months that we are not able to use the services of this telephone number.

I hope somebody will take action on this.

Thank you.
Sam Diggle [Entry]

Hi
I live in Panhay, Sta Cruz, Camotes island, Cebu. I have used globe for two years but I am fed up with getting less than 1mb/s download for 90% of the time. Can you please tell me if PLDT can supply and operate a better, faster service. I would prefer to have a monthly postpaid plan and do not need a landline phone.
Thankyou
Coreena maniclang [Entry]

Hi pldt can someone help me to fix my connection its been 3days and its just installed last sept 13
Lourdes lagman [Entry]

Hello pldt customer service. Irereport kopo ung telephone namin na hindi gumagana. Pwedi po paki check/repair para magamit po namin. Thanks.
Victoria Gerolaga [Entry]

Inspite of our repeated requst for service we have been denied for 4 weeks. We requested repair of our unit to your PLDT satellite office in SM city and action was never attended. When do you paln to have it repaired. 426-4674
aileen guevarra [Entry]

it's been almost three months now since my landline went dead. i have various calls from your office following up my request for repair. and you keep on sending me my monthly bill.

again, may i request for repair of my landline 02 3765149

thank you
JENNIFER C. MANGUERRA [Entry]

Just want to report and request for a repair of our phone service. We are having a problem for 2 days. Our customer are calling our number and they've said that it was ringing but on our part we dont have dial tone. Can you please send your maintenance personnel to fix the problem if you wont be able to do it online. Our landline number is 02-3612428.

Thanks and hope for your quick response.
GRACE LAGO [Entry]

Would like to request for disconnection of telephone no. (02)9316389 with Account no. 238786444. what is the requirements for disconnection?

Thank you
William Hamilton [Entry]

Hi I nlive in Camotes Cebu, Can I get PLDT land line here and a reliable adsl or fibre system. ? If yes what will be the cost of in stallation and broadband connection ??
Ernesto Doroja [Entry]

applying Pldt wifi one month ago until now no one came here i paid the out right , also a monthly bill,, what happen..
#366 monte victoria building quirino avenue baclaran paranaque city

acct# 0278386821

Pid # 91981078004
ARCHIMEDES BAURA [Entry]

Attention PLDT Customer Service

I wanted to make a follow on repair request 30981785 it's been reported since Wednesday August 21 2019 and you said you have 72 hours expected response on this...Whatta heck your 72 hrs promise is? It's been 5 days already ! It's more than 72 hours ! Hello !
Jhune Ferrer [Entry]

Hi Customer Service,

Just want to report and request for a repair of our phone service. We having a problem for 3 days. Our customer are calling our number and they've said that it was ringing but on our part we dont have dial tone. Can you please send your maintenance personnel to fix the problem if you wont be able to do it online. Our landline number is 255-3900.

Thanks and hope for your quick response.

Customer
juwellcris [Entry]

hi po ndi po nmin alm ang account ng pldt wifi nmin wla nman po kc kaung ibinibigay eh magba2yad po kmi ng bill pakisend nman po sa email tnx po
Om Ar Hum Inc [Entry]

Hello po bigay kayo ng bigay ng customer service hotline na hindi naman makontak pakicheck po yung phone number 025326668 account number 0246188076 3ng araw n po kaming walang dial tone, corporate account po ito at hndi pwedeng tumatagal ng ilang araw na pepewrwisyo po ang business paki naman
Rhoda Marticio [Entry]

Hello calling your attention bka gusto paki ayus nmin internet connection nmin sa tuazon tondo 1 week ng sira at ni report sa inyo until now hnd nyo p din pinupuntahan accnt number 165517598
Victor [Entry]

Hello,
Can you give me the basic TV/Internet bundle costs for service in the Dumaguete City suburb?
Rhoda Marticio [Entry]

Foolow lng yng internet connection nmin under Rhoda Marticio sira po please paki repair nmn last week p ni report sa customer service until now hnd p pinupuntahan pra gawin accnt number165517598
Jun Vigo [Entry]

Greetings !!!
Thank you sa mabilis ninyong pagresponse/pagrepair ng aming Home Fibr internet connection.
We really appreciate your prompt action. Mabuhay kayo !!!

Jun S. Vigo (0495023018)
Laiza bernardino [Entry]

Good day pldt
Verify ko lang po Kung naasikaso po ba Ang pag transfer NG account ni Mr Danilo m layno tel number 046 423 1453
Account number 0246520461 sa pangalan po ni laiza e bernardino.
Nelson Veloso [Entry]

My acct no. 0248539275m my concernd was it's about three days we can't use our land line due no dial tone.May we request for emmediate repair for this.

Hoping for your emmediate response to this concernd

Thank you

Nelson Veloso
Sam [Entry]

Putang ina nyo PLDT mamatay kayo lahat dyn mga tamad puta kayo
Sam [Entry]

Putang ina nyo pldt mag1month na sira landline ko business phone to amg mahal ng singil nyo magpapapunta kayo ng mga tao mga tanga nmn walang alam gawin magpapapogi lang titignan lang yung wire tpos sasabihin hnindi nila magagawa eh putang ina bakit pa kayo nagpapinta kung hindi din pla nila magagawa mga kupal techinian nyo mga tanga puro porma lang putang ina nyo PLDT walang kwenta service nyo PutaNG Ina nyo lhat pldt
Alejandro Geolin [Entry]

Please follow up for our connection until now still not connected...this is our account number 0274240539...Please we r waiting...
Juliana Opriasa [Entry]

Pls Lang sna Kung gaanu kau ka active maningil ay Ganundin kau ka active sa Service nio...
Juliana Opriasa [Entry]

We have reported our internet problem already it's been a week and up to now no actions...we pay it exactly and yet this 1 week no internet is so unjust ..how long we will wait until u do actions on our reports...
We have email also ..so many call we did to customer service almost every day..but still no actions...

Nagbabayad kmi NG Tama Kya dpat ang Serbisyo nio is Tama din...ung 1 week na wlang internet kmi babayaran din nmin kht nd nmin magamit ...be consistent nman sna kau sa mga subscribers nio...
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