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Online Chat Contact Support for Globe Broadband Internet, Landline, Mobile Phone Problems
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Do you have problems regarding your Globe broadband internet, landline, mobile phone (bills, payments for postpaid and prepaid, technical problems, globe related problems)? You can contact Globe Online Chat contact support in Globe's website.

Visit Globe website here: www.globe.com.ph. Click on the Chat link located in the navigation bar as you see below.

Snapshot picture of Globe's Website

Please wait for a moment until a customer representative tries to connect with you. You can now chat Globe Chat Assist representative in real time.

Snapshot picture of Globe's Chat Assist service

You can air or post your Globe related problems here in the Globe Online Chat Assist. Just be sincere and be specific with your problems for more prompt and accurate solutions of your concerns.

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend.
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102 Vital Dizon • 4:46 PM, 21-November-2014
i have a newly installed broadband, plan 899 just last oct 27. acct no 855 088011, under the name of vitaliano a dizon jr, dilkiman-1, san rafael, bulacan. since then up to now, the internet connection is very intermitent. i'm very lucky if i got a connection whenwver i turn on my computer. if i got a connectio, it doesnt last long and will be disconnected. a technician came but didnt do anything, just waited for the connection to be made and left, telling me that for 1 week the servivice will improve
101 Nones Rowena • 12:44 PM, 19-October-2014
Good day,more than week na po d gumagana sng globe broadband nmin,dito po s silay city,negros occ.anu po b ang numbr ng globe sa bacolod area po,tanx
100 Cyra Ganda • 12:04 PM, 07-August-2014
gudday,i lost my wireless connection to my loptop,can u pls help me with this;how to reconnect it
99 Vilma Pinar Cañeda • 2:41 PM, 14-May-2014
Good day, my landline is not working for more than two (2) weeks, can you help me with this? I don't know if the problem is with the network signal or my telephone is defective already? Hope to hear and see a positive result and action to this matter.
98 Jude Sagun • 0:28 AM, 26-April-2014
Dear Sir/Madam,

I am so disappointed about the bad service of globe network. Every time I registered to powersurf 50, which have a 1 day unlimited surfing, my browsing speeds are reduced after 9 hours of my registration even I used it for a little duration of time. I don’t understand this kind of service, it is so annoying and it is always happening to me and all the time that I really need the internet. I wanted to check if there is something that can fix the service but if this really the system of the network, I would be better to use another broadband. Please have any response.
97 Chill • 3:56 AM, 14-March-2014
I enrolled to your unlisurf for 1day. Why i have limited surfing when the promo is unlisurf.
I always received a message after a few minutes of working around google that you will lower my surfing speed.
Please resolved this asap.
96 Cristina Dollano • 10:03 PM, 20-February-2014
Early this evening, I received a message from globe, telling me that they are having a technical problem regarding the promos. In addition to it, they were sorry and they're giving me a free call and 20 free texts. The free text is working but the call is not. Whenever I try to dial a number, it says that I don't have enough load. What should I do about it?
95 joy • 9:33 AM, 20-February-2014
Gud day Sir/Ma'am can i ask my bill of my globe account until now i don't receive my bill i don't know also my account no.
94 kenneth leopardas • 7:19 PM, 04-December-2013
is globe internet having technical issues in cebu city? my connection last from 1mid-5min then i get Disconnected.. been restarting my router.. its been this way for 3 days
93 kenneth leopardas • 7:17 PM, 04-December-2013
is globe internet having technical issues in lapu lapu city please
92 jenalyn reyes soriano • 1:24 PM, 30-October-2013
Gud pm,can you teach me how to change my password at my Dsl broadband internet
91 sheng • 8:12 PM, 04-October-2013
can you help me activate my sister's globe roaming number in japan. it has activated already here in philippines but when she try it there's no signal..pls help
90 PEDRO Z. REMOLACIO • 12:50 PM, 09-September-2013
hi,,i have a problem on my globe landline #2136697 with account no. 848146342,,the problem is there is no incoming and outgoing call..for past one month...my payment is updated so im hoping for your immediate action on this..thank you
89 olga salutan • 11:45 AM, 02-September-2013
is 711 your accredited store regarding payment of bills?
88 riche m. arada • 7:27 PM, 09-August-2013
why my internert connection are slow when time comes to 5pm to 8pm everyday since first day of aug. 2013. to present. i want to why?when i speedtest the connection it was only 0.42 kbs . but my apply in globe is 1 mbs
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