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Online Chat Contact Support for Globe Broadband Internet, Landline, Mobile Phone Problems

Do you have problems regarding your Globe broadband internet, landline, mobile phone (bills, payments for postpaid and prepaid, technical problems, globe related problems)? You can contact Globe Online Chat contact support in Globe's website.

Visit Globe website here: www.globe.com.ph. Click on the Chat link located in the navigation bar as you see below.

Snapshot picture of Globe's Website

Please wait for a moment until a customer representative tries to connect with you. You can now chat Globe Chat Assist representative in real time.

Snapshot picture of Globe's Chat Assist service

You can air or post your Globe related problems here in the Globe Online Chat Assist. Just be sincere and be specific with your problems for more prompt and accurate solutions of your concerns.
This article was written by under the Internet category. It has been viewed times and generated 114 comments. The article was created on .
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Total comments: 113
113 MARIVIC CABANA   (15 July 2016 2:04 PM)
how to get my bill 3month na

112 Mary   (09 July 2016 11:52 AM)
Bat ganun yong bill ko.. Di maintindihan

111 Marie Salvador   (08 July 2016 1:25 PM)
problem again with our internet and landline connection

110 roberto mijares   (23 June 2016 2:32 PM)
ask ko lang po bakit malaki ang binabayaran ko sa globe wifi,diba normal price is 1299,bakit ngayon nakakatangap ako ng bill 2,165.18,bakit ganun kalaki ang babayaran ko pwede poh paki explain naman po

109 roberto mijares   (23 June 2016 2:28 PM)
me i ask lang poh,bakit po ang laki ng bill ko sa wii normal poh,1,299 bakit pag may bill ako 2,165.18 paki explain naman po,kasi napaka laki ng bill ko last month ganun din ang binayad ko,malaki din

108 Andrea G. Enciso   (09 June 2016 4:57 PM)
hello..may i know the default user id and password for the aztech500 modem? so i can change the password of my wifi..thank you

107 Rosylita saysay   (08 March 2016 0:36 AM)
landline is not working from 2month ago ,
I told costumer service and shop staff already ,
but not care,
my business got so terrible ,

106 Rosylita saysay   (08 March 2016 0:32 AM)
Landline is not working

105 natalia saulog crudo   (18 October 2015 7:47 AM)
Landline is not working

104 jb bedia   (12 August 2015 6:59 PM)
i will report about my lost phone.

103 Edlyn Akinlawon   (03 June 2015 6:53 PM)
Landline is not working...

102 Vital Dizon   (21 November 2014 4:46 PM)
i have a newly installed broadband, plan 899 just last oct 27. acct no 855 088011, under the name of vitaliano a dizon jr, dilkiman-1, san rafael, bulacan. since then up to now, the internet connection is very intermitent. i'm very lucky if i got a connection whenwver i turn on my computer. if i got a connectio, it doesnt last long and will be disconnected. a technician came but didnt do anything, just waited for the connection to be made and left, telling me that for 1 week the servivice will improve

101 Nones Rowena   (19 October 2014 12:44 PM)
Good day,more than week na po d gumagana sng globe broadband nmin,dito po s silay city,negros occ.anu po b ang numbr ng globe sa bacolod area po,tanx

100 Cyra Ganda   (07 August 2014 12:04 PM)
gudday,i lost my wireless connection to my loptop,can u pls help me with this;how to reconnect it

99 Vilma Pinar Cañeda   (14 May 2014 2:41 PM)
Good day, my landline is not working for more than two (2) weeks, can you help me with this? I don't know if the problem is with the network signal or my telephone is defective already? Hope to hear and see a positive result and action to this matter.

98 Jude Sagun   (26 April 2014 0:28 AM)
Dear Sir/Madam,

I am so disappointed about the bad service of globe network. Every time I registered to powersurf 50, which have a 1 day unlimited surfing, my browsing speeds are reduced after 9 hours of my registration even I used it for a little duration of time. I don’t understand this kind of service, it is so annoying and it is always happening to me and all the time that I really need the internet. I wanted to check if there is something that can fix the service but if this really the system of the network, I would be better to use another broadband. Please have any response.

97 Chill   (14 March 2014 3:56 AM)
I enrolled to your unlisurf for 1day. Why i have limited surfing when the promo is unlisurf.
I always received a message after a few minutes of working around google that you will lower my surfing speed.
Please resolved this asap.

96 Cristina Dollano   (20 February 2014 10:03 PM)
Early this evening, I received a message from globe, telling me that they are having a technical problem regarding the promos. In addition to it, they were sorry and they're giving me a free call and 20 free texts. The free text is working but the call is not. Whenever I try to dial a number, it says that I don't have enough load. What should I do about it?

95 joy   (20 February 2014 9:33 AM)
Gud day Sir/Ma'am can i ask my bill of my globe account until now i don't receive my bill i don't know also my account no.

94 kenneth leopardas   (04 December 2013 7:19 PM)
is globe internet having technical issues in cebu city? my connection last from 1mid-5min then i get Disconnected.. been restarting my router.. its been this way for 3 days

93 kenneth leopardas   (04 December 2013 7:17 PM)
is globe internet having technical issues in lapu lapu city please

92 jenalyn reyes soriano   (30 October 2013 1:24 PM)
Gud pm,can you teach me how to change my password at my Dsl broadband internet

91 sheng   (04 October 2013 8:12 PM)
can you help me activate my sister's globe roaming number in japan. it has activated already here in philippines but when she try it there's no signal..pls help

90 PEDRO Z. REMOLACIO   (09 September 2013 12:50 PM)
hi,,i have a problem on my globe landline #2136697 with account no. 848146342,,the problem is there is no incoming and outgoing call..for past one month...my payment is updated so im hoping for your immediate action on this..thank you

89 olga salutan   (02 September 2013 11:45 AM)
is 711 your accredited store regarding payment of bills?

88 riche m. arada   (09 August 2013 7:27 PM)
why my internert connection are slow when time comes to 5pm to 8pm everyday since first day of aug. 2013. to present. i want to why?when i speedtest the connection it was only 0.42 kbs . but my apply in globe is 1 mbs

87 denis b. dombase   (08 August 2013 4:05 PM)
gudpm ask lang ako kong free of charge ba ito mga sms ko sa lahat ng network gamit pocket wifi ng globe tnx ang more power

86 karla santos   (28 July 2013 5:08 PM)
hi ,, just wana ask about globe plan load,, kasi i keep doing the *143# way to check the load plan balance , but til now i didnt receive any mesage from globe... what is the other way? bka kasi mmya mashock na ko sa bill ko ,really need to know, i cant contact also their customer service #

85 anthony   (16 July 2013 8:41 PM)
good eve. . pwede paki ayos yong landline at internet connection namin dito,,
wala kasi dial tone yong telephone namin at walang internet.. sa amin lang walang internet pero sa iba meron.. bayad naman kami.. pwede pa puntahin nyo tech ninyo dito.. ito address po mangawong p#2 mgy. bislig city.. name:anthony g. millan account number:848684181 salamat po... sana mag fedback,

84 ann   (25 June 2013 3:00 PM)
pls nmn po paki ayus yong telephone nmin ,,dito po sa cebu ,zuba pasil,maya daan bantayan cebu,,,ito ung account nmin 848241068,at tel#. nmin 4373975

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