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Online Chat Contact Support for Globe Broadband Internet, Landline, Mobile Phone Problems
Do you have problems regarding your Globe broadband internet, landline, mobile phone (bills, payments for postpaid and prepaid, technical problems, globe related problems)? You can contact Globe Online Chat contact support in Globe's website.

Visit Globe website here: www.globe.com.ph. Click on the Chat link located in the navigation bar as you see below.

Snapshot picture of Globe's Website

Please wait for a moment until a customer representative tries to connect with you. You can now chat Globe Chat Assist representative in real time.

Snapshot picture of Globe's Chat Assist service

You can air or post your Globe related problems here in the Globe Online Chat Assist. Just be sincere and be specific with your problems for more prompt and accurate solutions of your concerns.
This article was written by under the Internet category. It has been viewed times and generated 110 comments. The article was created on .
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Total comments: 110
110 roberto mijares   (23-June-2016 2:32 PM)
ask ko lang po bakit malaki ang binabayaran ko sa globe wifi,diba normal price is 1299,bakit ngayon nakakatangap ako ng bill 2,165.18,bakit ganun kalaki ang babayaran ko pwede poh paki explain naman po

109 roberto mijares   (23-June-2016 2:28 PM)
me i ask lang poh,bakit po ang laki ng bill ko sa wii normal poh,1,299 bakit pag may bill ako 2,165.18 paki explain naman po,kasi napaka laki ng bill ko last month ganun din ang binayad ko,malaki din

108 Andrea G. Enciso   (09-June-2016 4:57 PM)
hello..may i know the default user id and password for the aztech500 modem? so i can change the password of my wifi..thank you

107 Rosylita saysay   (08-March-2016 0:36 AM)
landline is not working from 2month ago ,
I told costumer service and shop staff already ,
but not care,
my business got so terrible ,

106 Rosylita saysay   (08-March-2016 0:32 AM)
Landline is not working

105 natalia saulog crudo   (18-October-2015 7:47 AM)
Landline is not working

104 jb bedia   (12-August-2015 6:59 PM)
i will report about my lost phone.

103 Edlyn Akinlawon   (03-June-2015 6:53 PM)
Landline is not working...

102 Vital Dizon   (21-November-2014 4:46 PM)
i have a newly installed broadband, plan 899 just last oct 27. acct no 855 088011, under the name of vitaliano a dizon jr, dilkiman-1, san rafael, bulacan. since then up to now, the internet connection is very intermitent. i'm very lucky if i got a connection whenwver i turn on my computer. if i got a connectio, it doesnt last long and will be disconnected. a technician came but didnt do anything, just waited for the connection to be made and left, telling me that for 1 week the servivice will improve

101 Nones Rowena   (19-October-2014 12:44 PM)
Good day,more than week na po d gumagana sng globe broadband nmin,dito po s silay city,negros occ.anu po b ang numbr ng globe sa bacolod area po,tanx

100 Cyra Ganda   (07-August-2014 12:04 PM)
gudday,i lost my wireless connection to my loptop,can u pls help me with this;how to reconnect it

99 Vilma Pinar Cañeda   (14-May-2014 2:41 PM)
Good day, my landline is not working for more than two (2) weeks, can you help me with this? I don't know if the problem is with the network signal or my telephone is defective already? Hope to hear and see a positive result and action to this matter.

98 Jude Sagun   (26-April-2014 0:28 AM)
Dear Sir/Madam,

I am so disappointed about the bad service of globe network. Every time I registered to powersurf 50, which have a 1 day unlimited surfing, my browsing speeds are reduced after 9 hours of my registration even I used it for a little duration of time. I don’t understand this kind of service, it is so annoying and it is always happening to me and all the time that I really need the internet. I wanted to check if there is something that can fix the service but if this really the system of the network, I would be better to use another broadband. Please have any response.

97 Chill   (14-March-2014 3:56 AM)
I enrolled to your unlisurf for 1day. Why i have limited surfing when the promo is unlisurf.
I always received a message after a few minutes of working around google that you will lower my surfing speed.
Please resolved this asap.

96 Cristina Dollano   (20-February-2014 10:03 PM)
Early this evening, I received a message from globe, telling me that they are having a technical problem regarding the promos. In addition to it, they were sorry and they're giving me a free call and 20 free texts. The free text is working but the call is not. Whenever I try to dial a number, it says that I don't have enough load. What should I do about it?

95 joy   (20-February-2014 9:33 AM)
Gud day Sir/Ma'am can i ask my bill of my globe account until now i don't receive my bill i don't know also my account no.

94 kenneth leopardas   (04-December-2013 7:19 PM)
is globe internet having technical issues in cebu city? my connection last from 1mid-5min then i get Disconnected.. been restarting my router.. its been this way for 3 days

93 kenneth leopardas   (04-December-2013 7:17 PM)
is globe internet having technical issues in lapu lapu city please

92 jenalyn reyes soriano   (30-October-2013 1:24 PM)
Gud pm,can you teach me how to change my password at my Dsl broadband internet

91 sheng   (04-October-2013 8:12 PM)
can you help me activate my sister's globe roaming number in japan. it has activated already here in philippines but when she try it there's no signal..pls help

90 PEDRO Z. REMOLACIO   (09-September-2013 12:50 PM)
hi,,i have a problem on my globe landline #2136697 with account no. 848146342,,the problem is there is no incoming and outgoing call..for past one month...my payment is updated so im hoping for your immediate action on this..thank you

89 olga salutan   (02-September-2013 11:45 AM)
is 711 your accredited store regarding payment of bills?

88 riche m. arada   (09-August-2013 7:27 PM)
why my internert connection are slow when time comes to 5pm to 8pm everyday since first day of aug. 2013. to present. i want to why?when i speedtest the connection it was only 0.42 kbs . but my apply in globe is 1 mbs

87 denis b. dombase   (08-August-2013 4:05 PM)
gudpm ask lang ako kong free of charge ba ito mga sms ko sa lahat ng network gamit pocket wifi ng globe tnx ang more power

86 karla santos   (28-July-2013 5:08 PM)
hi ,, just wana ask about globe plan load,, kasi i keep doing the *143# way to check the load plan balance , but til now i didnt receive any mesage from globe... what is the other way? bka kasi mmya mashock na ko sa bill ko ,really need to know, i cant contact also their customer service #

85 anthony   (16-July-2013 8:41 PM)
good eve. . pwede paki ayos yong landline at internet connection namin dito,,
wala kasi dial tone yong telephone namin at walang internet.. sa amin lang walang internet pero sa iba meron.. bayad naman kami.. pwede pa puntahin nyo tech ninyo dito.. ito address po mangawong p#2 mgy. bislig city.. name:anthony g. millan account number:848684181 salamat po... sana mag fedback,

84 ann   (25-June-2013 3:00 PM)
pls nmn po paki ayus yong telephone nmin ,,dito po sa cebu ,zuba pasil,maya daan bantayan cebu,,,ito ung account nmin 848241068,at tel#. nmin 4373975

83 ruel martinez   (22-June-2013 12:33 PM)
good afternoon! san po ba ako mka pag inquire sa billing ng globe tatto ko.... many thanks

82 marian bernadette dela peña   (11-June-2013 10:48 AM)
magandang arw po !! hindi po nmin maayus ung internet nmin ng ayus since may 8 ..
ee kelangn po nming magkaroon ng internet kc po ttwag po kmi sa ibng bnsa ..
sana po maayus na ito ..
sa bndang Dampol 2ndA pulilan, bulacan ang location ng aming internetb na may panaglang Family cute .. maraming salamt po !!!

81 benedict   (26-May-2013 11:51 PM)
hi good day... can you please send me an apn setting because i cant connect to the internet because all of my settings were erased.

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