As a customer, there are times that you can encounter problems with your Metrobank credit card. In case you badly need help, you can contact Metrobank Credit Card Hotline Phone Number:
(02) 870-0707 (Metro Manila) or 1-800-18-885775 (Domestic Toll-Free), +800-8700-0707 (International Toll Free)
(02) 870-0700 (Metro Manila) or 1-800-18-886227 (Domestic Toll-Free)
You can also reach Metrobank through their email address: customerservice@metrobankcard.com.
Do you have any concern with your Metrobank credit card?
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"Metrobank Credit Card Hotline Phone Number" was written by Mary under the Directory category. It has been read 65741 times and generated 159 comments. The article was created on 13 February 2013 and updated on 13 February 2013.
You may post good or bad customer reviews in the comment below.
Good morning! I read in my E-SOA yesterday and found out that there's a transaction which was double entered...the one I purchased at Gaisano Metro Pharmacy last September 19, 2016 in the amount of P 700.50. What I shall I do with this? Should you be the one to verify the said transaction or I'll be the one myself to follow up on this. This will take much of my time to be honest. Your help or advice will be greatly appreciated. Thank you.
I have applied a visa credit card with your bank and has been approved and i was told that it would be delivered i 7 to 10 working days. In case i am not in the billing address which is also the address that my card will be delivered, can a authorized person received the card in my behalf, and in case, what documents he/she needs to present to the delivery person to be able toreceive it in my behalf. A soonest reply shall be greatly appreciated.
Dapat ay mag submit ka ng complains "Letter of Dispute" and "CARDHOLDER DISPUTE FORM" for metrobankCard you can use this form https://metrobankcard.com/Content/documents/AFC%20METROBANK%20CARD%20CORPORATION_DISPUTE%20FORM%20111816.pdf
Tapos submit mo sa customer service email address for metrobankcard: customerservice@metrobankcard.com
everytime i dialled your hotline nos., it says NOT YET IN SERVICE....i want to know my due account for am sure it's due today. i did not received my printed bill. thank you. i want to pay it now to avoid penalty
Maam,sir...im from iloilo po.ng deposit ako ng pera sa metrobank atm card sa statement of account po ng feb25 2016.bali 70,000 yun my pumasok din na pera nong feb 15 na 36,000 at na withdraw yun ng feb 17. nong march 3 ng withdraw na naman ng 10,000,march 15 10,000 uli nong 21 ng withdraw na naman ng 1000 at ng 8700.nong 23 ng withdraw uli ng 5000. tapos ng 28 another 10,000. nong april 18 ng withdraw na naman ng 10,000 pero ng withdraw din ako nong 18 ng 10,000.pero resibo ko is 60 thousand pa yung lumabas kaya panatag loob ko. then kanina nag check ako ng balance sa metrobank iloilo dun lang kasi ako ng withdraw sa ibang bank wala na dun lang talaga. ang lumabas na pera ko is 4,777.22 paano nangyari yun e once lang ako ng withdraw? paano maibabalik yung nawala kong pera? sinabihan ko na yung metrobank iloilo po ang sabi sa manila pa daw ang prosess gusto ko makita yung statement kong anong bangko ang ginamitan daw sabi nila, e na sa akin atm ko paano nangyari yon.
complain lng po,meron pong pumasok sa account ko na di ko naman dapat bayaran dahil d ko namn nagamit yun (JM SKY CONTINENTAL TRAVEL,PARANAQUE,PH)(AMOUNT 3,999.00),tapos nung tumawag ako sa inyo sabi po ssakin mag email daw po ako for letter of complain para magamit ko ulit ang aking credit card.
Dapat ay mag submit ka ng complains "Letter of Dispute" and "CARDHOLDER DISPUTE FORM" for metrobankCard you can use this form https://metrobankcard.com/Content/documents/AFC%20METROBANK%20CARD%20CORPORATION_DISPUTE%20FORM%20111816.pdf
Tapos submit mo sa customer service email address for metrobankcard: customerservice@metrobankcard.com
Please, till now I was waiting for my replacement card. It was too long time na.... I also want to open my SOA but with password... I do not know my password. I kept on calling the toll free lines but all were failed calls... please help me.. I want to use my card the soonest possible time..... Thanks
Good day! Hi everyone i just want to know only my Billing statement of my card. almost 3 months already since i received my billing statement please email me to my new yahoo mail or call me in my contact number for my concern. 09187484335/09975892498. please! please! please!. need to know the status of my account.
your hotline number is bullshit. I have lost my credit card. and couldn't contact your toll free for almost a week now. I may have close my MetroBank credit card for this inefficiency.
Anybody from Metrobank please call me at 092802040098. Ive been finding ways to contact anybody but i found it very difficult to communicate with you. I have problems with my card. It can no longer be read by any machine. please anyone hear this meesage.
May I know the status of my application for a supplementary card for Maria E. Nesisario. I applied 3 weeks ago thru your agents at Parkmall, Mandaue City.
Good day. I just found out yesterday that you suspended my card and I guess the reason is because of my refusal to pay the amount LAZADA charged me which was cancelled since the product was no longer available. According to LAZADA, they immediately initiated the refund to you but it seems like you didn't initiate it so it keeps on reflecting on my monthly bill with matching interest. If you were to check my record- I'm sure that you will know that I regularly pay my dues. According to LAZADA, this is the refund i.d. you gave them-4532677865465000001365. I hope that you will attend to this matter as quickly as you charge you customers. Thank you.
Sir, I tried many times to call your hotline since last month,but always unavailable,just to inform you regarding your charging of annual fee.I was informed before that my annual fee is free for lifetime.I don't have any outstanding balance, only annual fee that incurred late charges & interest for this month.
I try to call your hotline but always not available. I just want to clarify the amount reflected in the billing statement that you have sent. How come that you have billed me the amount of 3,415.31 and yet I did not use the card. Please call me immediately or else I will request my card for deactivation.
Been contacting your costumer service toll free numbers for the past two weeks but all failed to connect. I have not received my latest billing yet and its overdue. How can i pay? Our local metrobank branches do not have a credit card costumer service personnel neither. I do not intend to pay any surcharge regarding this matter. I would be very glad if i hear from you thruogh email. Thanks.
hello, my supplementary metrobank mastercard credit card is still on hold because i made an several time failed with the security check with my online trasaction for my cellphone repair business. How can i solve this problem? by the way, the principal holder of the credit card is my mother.
i am calling several times starting this morning to your customer service hotline but no to avail. I'd like to know how to settle my accountability and what number am i going to use to reach to your hotline.
Is your customer hotline working? I've been calling everyday since last week (randomly) but until now I can't get through your hotline. IT IS ALWAYS BUSY. Can you give another number to call?
I also sent an email last Monday but until now I have not receive any reply. This is really frustrating!
I have been trying to reach Metrobank for 3 days now, but can't seem to contact their Domestic Toll-Free number. Even at 8am, 9am, 10am, 4pm, 5pm or 8pm, it's still busy. Seriously? Is there something wrong with their number? I am from Cebu.
