As a customer, there are times that you can encounter problems with your Metrobank credit card. In case you badly need help, you can contact Metrobank Credit Card Hotline Phone Number:
(02) 870-0707 (Metro Manila) or 1-800-18-885775 (Domestic Toll-Free), +800-8700-0707 (International Toll Free)
(02) 870-0700 (Metro Manila) or 1-800-18-886227 (Domestic Toll-Free)
You can also reach Metrobank through their email address: customerservice@metrobankcard.com.
Do you have any concern with your Metrobank credit card?
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"Metrobank Credit Card Hotline Phone Number" was written by Mary under the Directory category. It has been read 65739 times and generated 159 comments. The article was created on 13 February 2013 and updated on 13 February 2013.
You may post good or bad customer reviews in the comment below.
I am a metrobank credit card holder and i want to reach out your office with this number 180018885775 for important matters but so frustrated for a month now i cannot connect to this line . WILL YOU PLEASE LET ME KNOW WHY AND GIVE ME ANOTHER FUNCTIONAL NUMBER FOR ME TO VOICE MY IMPORTANT CONCERN .. THIS IS REALLY FRUSTRATING
I would just like to inform that I haven't received my credit card yet. I was alarmed because of those SOAs indicating that I have an amount due for the membership fee and late payments. Please do necessary actions as soon as possible. Thank you.
Good morning! I have a big concern regarding my credit card. I wasn't able pay the monthly installment fee because of some personal reasons. Last year I tried to send a message to make settlements for the unpaid balance unfortunately i didn't receive any response. I have had lots of threats and call from law firms and such. And just today a police called me and threat to file a case against me if the amount is not paid. Can you help me on this matter?
I have been trying to call Metrobank via hotline but I can't get through about my concern. My concern is about my billing statement which is due on March 31, 2016. but the billing statement is late April 4 na siya dumating tumatawag ako para mawaived agad yung posible charges since nabayaran ko naman na yung payment due.
gud eve..i just want to ask if how i can get my cheque that i did not received yesterday april 11 at St.Thomas More Academy bacoor cavite. It was a cash to go from my credit card numbered 5464985927342006. At what branch of metrobank can i get it? Please call me in my number 09254656956.Thank you.
I have emailed your customer service email ad but til now no reply and i cannot contact your hotline number also. Pls help me to settle my request for reversal of my supplementaries ' annual fee since they were not using it in any way and i already requested for it to be cancelled last time. Thanks and God bless.
i have been calling your hotline since this morning. I have not received the replacement of my lost credit card. I already reported it and they said the replacement will be two to three weeks. But I dont know how i can settle my account on April 7. Shall i use the old credit card number in the payment slip? I hate paying any penalty for delayed paymet so I am a little bit concerned. The Metrobank branch where i normally pay my credit card dues cant answer my question also. Thanks
I've been trying to call your hotline but i can't get through it. I sent email through your customer service but I did not receive any response from your end. Anyway, I just would like to request for possible increase of my credit limit.
Or, what should I do so I could formally plot this request.
I have been trying to call Metrobank via hotline but I can't get through. I also sent message via email about my concern but there was no response. My concern is about my billing statement which is due on March 30, 2016. I paid just in time last month but I had a late charge of PhP600 and finance charge of PhP323.39 which I think is because I paid check which needed clearing for 2 or 3 days.
In this regard, I would like to ask for a waiver of my charges since I was not actually late in paying my bills. I'm also doing the same with other credit card companies and they are not charging me. After paying this, I need to redeem my points and close it because I will be leaving very soon.
Good morning, i've been trying to call you everyday to avail cash transfer from our credit card to our account but all of your lines were busy..so can you please help me to connect cause we need it badly.
Thank you and we're hoping for your immediate response.
Good afternoon! Please send me a billing statement with my Metrobanc Credit Card account number 5464985391816006 since I did not receive January and February 2016 bills. Thank you.
This is with regards to my application for credit card. An hour before, one of your representative call me for verification of my application. We talk a few minutes and i accidentally cancelled the call. Can you help me, on how to retrieve my application and our conversation.
Hoping for your immediate response. Please send me a reply via email.
Hello good afternoon. This is with regards to my credit card status. I have already settled all my outstanding balance thru your collection agency. I have also received a clearance from them. But until now, my name still appears on the your hot accounts.I badly need to have my salary loan from other banks. Please help me to settle this matter. I have paid more than 100k but my outstanding balance id only 43K.I have suffered long much to settle that balance.
Hello, I have been trying to call the international hot line number from all over the world have not not been successful at all. the number used is +800-870-00707. Is this number to be dialed from a Phil sim or international sim? i tried both and none worked.
I am not the only one who has not been able to connect. Pls reply ASAP.
I need my clearance of my metrobank platinum credit card..5218228546357108...payment is already made last September 2015..I need it so badly..so can u please send it to my email ad..thank u and hoping for your earlier respond..
AXA Philippines 34th Floor, GT Tower International, 6813 Ayala Ave., corner H.V. Dela Costa St., Makati City, Philippines 1200
Date: October 11, 2015
Re: Cancellation of Metro Credit Protect, Certificate number GCL-20775881 ; TPD-20775881
Dear Mr/Mrs/Ms,
I am sending you this written notice to request cancellation of my Metro Credit Protect under the Group Master Policy No. 9214019425 with the notice date September 23, 2015. Which I have just received the certification last Thursday October 8,2015. I would appreciate you sending me written confirmation that the cancellation has been put into effect.
AXA Philippines 34th Floor, GT Tower International, 6813 Ayala Ave., corner H.V. Dela Costa St., Makati City, Philippines 1200
Date: September 13, 2015
Re: Cancellation of Metro Credit Protect, Certificate number GCL-19478301 ; TPD-19478301
Dear Mr/Mrs/Ms,
I am sending you this written notice to request cancellation of my Metro Credit Protect under the Group Master Policy No. 9214019425 effective September 14, 2015. I would appreciate you sending me written confirmation that the cancellation has been put into effect. I didn’t enroll and confirm into any insurance coverage protection.
Thank you for your attention to this matter. Awaiting your reply.
Sincerely,
Rowena S. Parcero 229 San Agustin II, Dasmarinas City, Cavite 4114
Good day Sir/Madam, I have concern regarding my money transferring to my bank account which Metropolitan and i wonder why until now can't receive my money into my bank account, supposedly 3 days processing before i withdrawal. i withdraw my money August 19, 2015 and till now i can't receive it to my bank account. I hope you can help me for this. Thank you.
This is to request waive of my annual membership fee that was billed last aug 3, 2015 amounting to P2,000.00 or is there a way i can get out from paying the annual fee with the use of my rewards points balance of 6,578?
I have been trying to call the customer service domestic toll-free from the moment i got my SOA but to no avail.
Hope to receive a favorable feedback for this request.
