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PLDT Customer Service | Hotline Phone Number

Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.

Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.
So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

PLDT Customer Service
 
If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Repair Service Hotline
  • 173 (toll free) - when calling through landline
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone
Do you have any other concern with PLDT?
- https://www.affordablecebu.com/
 

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"PLDT Customer Service | Hotline Phone Number" was written by Mary under the Directory category. It has been read 311046 times and generated 1020 comments. The article was created on and updated on 13 July 2018.

You may post good or bad customer reviews in the comment below.

Total comments : 1019
Leo Valenova [Entry]

Bakit po ang hirap nyo tawagan sa mga naka lagay na number sa web site nyo laging busy. san po pkayo pwde kontakin?
MANUEL MANINGAT [Entry]

Our home phone has been out of service for almost a month now. We have reported it for
a number of times but no action has been made todate. Again, please attend to our phone
connection complaint. Our telephone number is 2429643. Thank you
noemi cresencio [Entry]

i would like to commend one of Marikina's PLDT technical people for responding promptly to my internet concern. His name is Mr. Burt Lapuz. He was able to fix the related concern. Thank you.
SHE SERRANO [Entry]

Good morning.

May we request for the checking of our internet connection at CCIC-PHILIPPINES INSPECTION AND TESTING, INC. with office address located at Unit G-4, Parkland 1 Bldg., Lot P1-C Perimeter Road, Subic Gateway Park Phase I, Subic Bay Freeport Zone. You can contact us through our landline number 047-2520055.

Our concern includes unstable and slow internet connection. Kindly schedule checking of our area the soonest.

Thank you.
Felix Cacho [Entry]

How can I get my account number? No ones email me about it.
joseph mendoza [Entry]

paki chech naman po ang billing namin . nag bayad n. ako ng 1799 .. nag loko kc ang cp na ginagamit. sa gmail . pls . walang sumasagot sa customer service nyo
Lenin Garcia [Entry]

how can i get may account no.
Anthony James [Entry]

The internet as now been out at our property for more than one week and no message to say when its going to be repaired even though I am calling every day to check its annoying to always be responded to by an answering services

Within the past 6 weeks this is the second time this has occurred and it took 2 weeks last time to fix why is it taking PLDT such a long time to repair the service

How can we expect to work from Home and Our Children have online learning when there is no INTERNET

Please treat this concern as serious as this is affecting everything we do
kacy leen Arquines [Entry]

hi, this is Kacy Leen Javier Arquines how can i get my account number and this is my phone number 0776328243. There is no bills arrive. I cannot pay without my account number. And amount of my bill. Please help me, they cut my connection without knowing anything. Thank you
Melchie Melendres Joyohoy [Entry]

Good day Po..

Ask q lng Po 2 days na Po wla kming connection nkapagbayad nman Po aq last September 17,2020.. dito po sa Bayawan 7/11..pki check nman Po.. asap nkakaabala Po kaau, Di Po mkagamit ang anak q sa pag search ng modules na.. eto po ang landline 035 523 3218.. eto ang account number 02788442886.. my proof of payment po aq last month 1,766 Po binayaran q.. thank u & Godbless po
Melchie Melendres Joyohoy [Entry]

Gdpm po..
Nais q pong verify ung payment q Po last September 17,2020 dito po aq nagbayad 7/11 Bayawan City..d po nag post s due q nong September 15.. ero po ung account number q ng pldt fiber 09654527884.. 1,766 Po ung binayad q.. pki aksyonan nman po asap kz Po kninang umaga p q tumawag wla pong sumasagot..thank u po
Sasi [Entry]

Very disappointed verry very disappointed
Sasi [Entry]

Your not being helpful at all. Ive called out today via 171 for 3 hours but no one answers my call... your facebook help is not a help as well, PLDT wake up what happen to you been a headache since then! I ak so disappointed...very disappointed
Joshua [Entry]

My landline is out of service & I have no way of contacting PLDT
Telephone number 088 8551414 Cagayan de Oro City..
susana haw rivera [Entry]

no dial tone for 86461150 since yesterday September 22, 2020
Rosalinda walican [Entry]

Paki reconnect na ang PLDT line KO
Nakabayad na ako kahapon pa Ng tanghali
Naubos ang 400load KO kakatawag sa customer service wala parin nointernet parin
At follow up KO UNG landline phone almost one year na dparin dinadala please fix asap thanks
joy santarinala [Entry]

We want to ask for our last bill for this month.
Anna Lisa Santos [Entry]

REPORT A PROBLEM.. NO INTERNET. We need a technician to fixed this problem ASAP! We badly needed this for my son’s online class.

Landline#0282875800
Account#0277487807
Genevieve Gepigon [Entry]

Please help. I have been having difficulty contacting 171 or thru your email, instagram etc. WE JUST WANT FOR A TELEPHONE REPAIR. This is my account number 0255848259 and my celphone number is 09175849600
nino [Entry]

Great Day!

Im from muntingpulo lipa city, paki visit na po ng aming area. it is almost 1 week.
We don't have internet access due to the wire is stamped by the truck passing by.
i already called to 171 but until now it is still in progress.

Please contact us to this number
09995634135
09213965615

Thank you
larry e. ddela cruz [Entry]

Gud evening...paki bisita naman po asap ang aming landline...naputol po ang wire dahil nabagsakan ng sanga ng puno..
San Antoni de Padua Parish
San Antonio Village
Dalig, Antipolo City, Rizal
02-86972368
Wowie Saplala [Entry]

I deserve a return call. We deserve decent service.
Joseph R. Estiller [Entry]

Hello PLDT Service Team,
Kindly immediately send your personnel tomorrow morning here at Lot 15, Block 31, Firenze, Villaggio Ignatius, Buenavista 1, Gen Trias, Cavite.
Dahil sa malakas ng ulan at hangin kanina, natumba po at nakasabit po ngayon ang puno ng aratiles sa inyong PLDT cable dito sa katabi ng bahay namin. Hindi pa ho tuluyang napuputol ang puno at malamang kapag tuluyan itong naputol ay sasabit lalo ang mga sanga sa kawad at mahihila itong pababa at malamang ay maputol din ang kawad.
Kindly immediately act on this po para hindi na masira pa ang inyong PLDT cable. Magpadala po kayo ng pamputol ng puno o sanga at hagdan para sigurado. Magdala na rin po kayo ng back-up na cable if in case tuluyang maputol ang cable nyo.
Salamat po.
Joseph R. Estiller (husband of Renalyn Estiller with Account Number 0242487656) ...

here is my cellphone number 09989937082
RHODORA LACSA [Entry]

How to open new account here in PLDT for 100MBPS , what are the requirements needed.

Kindly check our location here in Tagkawayan, Quezon Province
Judit Gubalane [Entry]

Number: 09492672149
Whats my account number in this pldt number
Nelia Creus [Entry]

I am trying to contact your hotline but then the account no. i am trying to fill in during the recording is invalid. I would like to report my landline no. 8-631-4869 which is not working right now.
Account no. is 0009441220.
Can you check please and give me a reference number for follow up.
Thank you.
Melanie Morente [Entry]

Hi I am having a very bad connection since February 2020.
My Account No. 0266582382
Tel No. 082-227-1622 (not working due to broken cable)
Please do something or else I will cut my subscription ASAP!
Luis sta maria [Entry]

Wala pa pong dimadating na mag service samin 1 week na kaming walang net

Ito po yung landline namin:88192155
Need na po asap
Dr. Marina Dolores Balmores [Entry]

Good afternoon. I went to PLDT at East Avenue to request for a replacement for my PLDT MOBILE SIM CARD which is not working. I was told by the guard on duty that there are no available SIM cards available. When will it be available and where can I get? I am in desperate need of a working SIM card which I need for my work. I hope you can advise me on where to replace my SIM card. Thank you.
Leigh [Entry]

PLDT!!!!
What is happening to your connection I'm working from home and I'm teaching.Why is that you the connection suddenly stop with no notice I didn't delay any payments eventhough its pandemic...Please fix my internet because the parents of my students are also complaining now...please do understand...
My account number:0267206319
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