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|admin 9 15-June-2013|
Let me share to you a sentiment I suffered that you might encounter with using Globe's wireless landline. I'm also a Globe subscriber. Last September 2011, I've applied for Globe's Wireless landline/telephone with wimax internet. Two employees from VISATECH, an accredited Globe Telecom Contractor, installed the units (the landline and the wimax canopy antenna) in my home.
For the first week, the landline was working in good condition (meaning I can successfully called and received incoming calls). But at the second week, my Globe landline/telephone didn't 't work anymore. The unit has not been damage, broken or have fallen and it has a dial tone. I kept the telephone in a very safe place but I was surprised when I couldn't call or receive incoming calls anymore.
That's why I called Globe Customer Service Hotline No.: 027301000. This is a toll-free number. You can call them free of charge through Globe landline or Globe/TM mobile phone. Your Globe/TM mobile phone must have 1 peso remaining balance to successfully call Globe Customer Service Hotline Number.
Then a Globe Customer Service Representative answered my call and made a report of the problem. After that day, a Globe technician contacted me and fixed my landline/telephone problem. He never physically went to my house. Upon calling him in my mobile phone, I asked him what's the real problem.
"There's a mismatch configuration in the main control system in Globe's Office in IT Park Cebu," he answered.
Few minutes passed, the Globe technician called me in my landline/telephone and told me that the problem had already been fixed. Yes, my Globe telephone has now been fixed.
Few days later, the problem came back. Until now, I suffered from this chronic technical problem with Globe wireless landline. Just like before, whenever I had a problem with my Globe subscription, I have to call Globe Customer Service Hotline No.: 027301000.
Right now at this moment I'm writing this article, I'm waiting for Globe's response to fix the problem of my Globe wireless telephone. What I've noticed in their customer service approach right now is whenever you've called and made a report of your problem to Globe, hours later, they will send you an automated response/feedback which I think can waste your valuable time especially when you're so busy doing your work. The automated response doesn't help anything in fixing immediately my wireless landline problem.
Until now, I'm waiting from Globe to fix the problem. What I fear is that this Globe wireless telephone technical problem might be recurring. Meaning it will again occur after few days. That's why I describe this problem above as "chronic" technical problem with Globe wireless landline.
If you are a Globe wireless landline subscriber, isn't it a waste of money and time if we will continue to subscribe with their wireless landline? I hope Globe can read my sentiment. There are over tens of thousands of Globe wireless landline subscriber out there. I think they feel the same way too.
If you are a Globe officer/employee, could you please enlighten us with this kind of problem I've shared?
If you're a Globe subscriber, what kind of bad or good experience do you encounter as a Globe Subscriber?
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