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Connects to router, displays IP but says not connected to Internet?

Connects to router, displays IP but says not connected to Internet?

My Kindle Fire HD has been working for almost 2 years.

Asked by: Guest | Views: 281
Total answers/comments: 5
Guest [Entry]

I am far from a computer expect but I bought a brand new Kindle and got exactly this problem. I found out my router was blocking the connection. I specifically use BT and they gave a feature called smart setup. I've turned this feature off by logging into my account and my kindle will now connect. Hope this helps someone.
Guest [Entry]

"Hello, great question! This is a situation where certain tests need to occur in order to properly diagnose the issue. As Ben had asked, are other devices having any network issues? If not, lets test to see if your Wireless Router can properly talk to your Kindle.

Now what I'm about to say may vary based on your internet service provider, and the type of router you have. But the general method to test this; is to log into your router web interface from a device that is properly working. Now, to access the router web interface...the router has it's own IP address. Typically you'll see something like 192.168.1.1 or 10.0.0.1. Try some of either of these addresses to see if you get to a login page for your router. You will want to locate the Admin credentials which is normally found with the documentation on the box that came with the router; or the credentials can be found on the router itself. You'll generally see the username be Admin, and some form of a password associated with that admin account.

Now that we've logged into the router web interface, you will want to look for all of the devices that have/and or are connected to that router. You can find your Kindle by finding the name of your Kindle in the list of devices that has been connected to it. You should be able to click on your device, and you should see another button that say's something like ping test, or connectivity test. When you run that test, the router will indicate weather the connectivity test failed or succeeded. Lets get you to this point before we move onto the next step in determining the root cause of your internet connectivity.

If you have any questions, please feel free to add a comment below this post so we can move things forward for you.

- Nate"
Guest [Entry]

"A broadband internet wireless router is a crucial component of any home network system. If you're already using a high-speed connection to network you'll easily get access to this unique address. Wireless routers using the IP address 192.168.0.1 can function adequately as their distinctive components will be paired.

You might not need to install a DHCP client and multiple switches and hubs when you use a wireless router because it is capable of handling all the required info as a singular unit. If necessary, this unique IP may be modified by the router operator. It is a basic task. You just have to start your browser and write the Internet protocol address on the Address bar.

Just one single unit in the network system is able to use this IP. If an additional device is put to use it's going to result in computer network malfunction. You have to restrict ability to access this specific account from other people by creating a password and implementing any other required reconfigurations."
Guest [Entry]

"I have a similar problem but slightly different. Our echo plus lately will not be connected to the internet in the morning - connected to router fine. When I used the fire 10 the problem happens to the fire 10. Rebooting the network sometimes helps. Thus week the echo plus has been ok but the tablet stops connecting to the internet after 20 minutes. Also have a fire 7 and it has the same issue. Other devices - phones and laptops have no problem.

We have a mesh network using two Portal Wi-Fi routers in mesh. The second portal works fine and when the echo or fires are in the basement all work fine - no dropping the internet at all."
Guest [Entry]

Hi. I had the same problem, tried all router debugging for that device and was about to chunk my Fire tablet through the window, then the thought crossed my mind to clear all history other than saved PW, autofill form data, and site settings in the Silk Browser app. Then voila, I hone have internet connection. Wow. I have no idea how that fixed the issue, and sure am glad it did.