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Email going into Junk Mail folder in Outlook despite turning off Junk Mail

Email going into Junk Mail folder in Outlook despite turning off Junk Mail

I tried emailing my wife from my new company email account (which uses Exchange). When she responded, her email went into the "Junk E-mail" folder. So I tried a few things:

Asked by: Guest | Views: 27
Total answers/comments: 5
Guest [Entry]

"I'm afraid that maybe your company's email server is somehow flagging the email as junk even before it gets to you. If that was the case, your client would have no say in whether it was or wasn't junk. At least it's not getting filtered out altogether.

You may just have to deal with this one or talk to someone who can modify the company email server's policies."
Guest [Entry]

"From How can I display the Spam Confidence Level (SCL) score in Outlook 2003? :

Microsoft Exchange Intelligent Message
Filter is a product developed by
Microsoft to help companies reduce the
amount of unsolicited commercial
e-mail (UCE), or spam, received by
users. You can read more about IMF on
the page.

When an external user sends e-mail
messages to an Exchange server with
Intelligent Message Filter enabled,
IMF evaluates the textual content of
the messages and assigns the message a
rating based on the probability that
the message is UCE or spam. All
incoming messages are marked with a
Spam Confidence Level (or SCL) rating.

SCL is a ""rating system"" that on a
scale from -1 (only used for
authenticated users) to 10, will tell
Outlook or OWA whether or not the
e-mail should be moved to the Junk
E-mail folder (depending on the user's
settings).

The article shows two methods for how to view the SCL rating in Outlook 2003. Use one of them to display it for your wife's email and compare this with email that's not marked as junk. Please note that only external mail is interesting, as internal mail is in theory never junked.

Once you know your wife's SCL level, and if it does seem in effect to be somewhat high, read the following two articles:

How can I configure Intelligent Message Filter in Exchange SP2?
although this is more for the administrator of the company's Exchange server.

Bug in the Intelligent Message Filter (IMF) interface
may explain the problem if the SCL level of your wife's mail is one below what the administrator thinks is his SCL junk threshold."
Guest [Entry]

"Did you check for ""Rules and Alerts"" that might be forcing it there?

Outlook can also be configured to set a given folder as the default delivery location, perhaps that was mistakenly changed to the junk folder? This may only apply to POP3. I know I've set it up before, but I can't find it as an option on my Exchange account now."
Guest [Entry]

Is the subject altered? This reminds me of when I used gmail to send a mail to my work. Spamassassin identified my mail as spam and added +SPAM+ to the subject. That mail ended up in junk mail automatically. If this is the case or something like this you have no option but to speak with those who maintain the server.
Guest [Entry]

Check the rules setting for the folder you believe the email should go to. Look to see if you have a rule that forwards your main to the spam folder. I had this problem and found such a rule. I don't know how the rule got there, but it did. So I removed that rule and things were fine.