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Galaxy Tab A 10.1 powers on but screen is black and unresponsive

Galaxy Tab A 10.1 powers on but screen is black and unresponsive

I have a friends Galaxy Tab A 10.1 the screen just went black. I powers on and responds to touch on the back and apps keys. I can't even get it to turn off. The screen is completely black and doesn't respond to touch. I can't get it to turn off, I tried holding down the power button but it was still on. I left off of the charger over two nights then I plugged it in and charged it for about an hour and tried the home/power/volume up but nothing still black screen, and still sounds from back and apps key. What are the steps to troubleshoot this problem and possible causes.

Asked by: Guest | Views: 234
Total answers/comments: 6
Guest [Entry]

"Hi Ben,

I read on some other forum to press and hold Power Button and Volume Button (both up and down) together for 10 - 15 seconds and it should work.

I tried all other methods (except physically opening the tablet), none worked. However, the above said works every time i experience the issue with my tablet.

Best Regards,

Mian Umer"
Guest [Entry]

"In most cases it’s actually just a loose display cable. It just needs to be seated in more because they get a loose connection over time.

SM-T580 suffers from this problem and all other variants of the 580."
Guest [Entry]

"Hello Ben . has the tab had a fall or water damage? If not you can try removing the back cover and disconnecting the battery for a few minutes . This will allow for a clean boot and may resolve your problem

This video shows how to replace the battery just disconnect the battery and reconnect

https://www.youtube.com/watch?v=zslF7P5W...

While you have the back open check the cables for the screen to make sure they are secure . If after reconnecting the battery you have no joy then I would suggest the LCD has died and needs to be replaced

This video shows how https://www.youtube.com/watch?v=p4jGAD7e...

Repacement screens can be found on ebay or amazon

Hope this helps"
Guest [Entry]

"your answer guys is a loose screen ribbon takes about 10 seconds to fix… here is the youtube video. once you tighten that screen ribbon back in line make sure you disconnect the battery ribbonand push the power button for 10 seconds to kill all power residing in the tablet. put the power ribbon back in put the back back on and hey presto you can boot up a working TAB A 10.1 :)

https://www.youtube.com/watch?v=XDrhbTwd..."
Guest [Entry]

This happened to me again tonight. I have 2 tablets and this one isn't used often. It went black on me tonight and I googled this to find the answer as to why. Another post I read said to take it out of the protective cover because the magnetic closure might be interfering. I have done this numerous times in the past and it never goes black when I use it without the cover. I had forgotten about that suggestion. I have not looked yet for a different cover that doesn't have the magnets along the sides to keep it closed but maybe that would be the fix.
Guest [Entry]

I got it fixed under warranty, the cable attaching the screen to the board had come loose. It can be done yourself easily if you know what you're doing.