High Packet Loss--My Modem Issue, or is it ISP's?

High Packet Loss--My Modem Issue, or is it ISP's?

I found that, via PingPlotter, there is a lot of packet loss. The ping starts at Hop 1, and reaches the destination after 11 hops. The majority of the packet loss occurs between hop 5- 11, indicating that the network connection at those points are poor.