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How do I troubleshoot a freeze during Windows shutdown?

How do I troubleshoot a freeze during Windows shutdown?

I have a computer running Windows XP that is sometimes freezing during the shutdown process. The freeze occurs while the message "Windows is shutting down..." is displayed on screen, and happens approximately once a week (but not on a specific day/time). The freeze lasts at least over night (~8 hours) at which point I usually turn off the machine manually.

Asked by: Guest | Views: 117
Total answers/comments: 1
Guest [Entry]

"For an intermittent problem, I'm willing to bet that it's not a software issue, but rather a hardware one.

I would suggest running Memtest86 on your machine, and seeing how it performs. I would also reccomend running the following at a command prompt:

sfc /scannow
chkdsk c: /r

It may also be worth checking your PSU with a power supply tester. I had intermittent crashings for 5 months, and I replaced every piece of hardware - and then I checked the power supply, and it was causing erratic behaviour."