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How to diagnose remote assistance issue

How to diagnose remote assistance issue

I have a long standing issue with remote assistance between a home and work PC. My wife and I both use MSN messenger and I used to be able to control her PC at home via MSN Remote Assistance. Some time ago however this stopped working and I don't know why.

Asked by: Guest | Views: 56
Total answers/comments: 2
Guest [Entry]

"Check if the Network was set as ""Public"" for some reason.
In that case the firewall exception for Remote Assistance is turned off.

If that's not the problem, I would in any case turn off all firewalls and test again."
Guest [Entry]

In the System Properties (Win + Pause) there is a remote tab. Ensure that her PC is allowed to be controlled remotely:
In the System Properties (Win + Pause) there is a remote tab. Ensure that her PC is allowed to be controlled remotely: