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Keyboard keys not working or resulting in the wrong key

Keyboard keys not working or resulting in the wrong key

Every now and then, when I boot up my computer, a couple keys will not work.

Asked by: Guest | Views: 62
Total answers/comments: 5
Guest [Entry]

"With intermittent problems you need to establish a baseline.

Frequency of occurrence?

Does it happen once a day, once a week, etc?
Does it always start happening immediately after booting?
When it does occur, how frequent is the issue? So once you get your first symptom how often will you see symptoms?

When it happens how do you clear it up?

Do you need to reboot?

If you do need to reboot, then try something else (like logging off and on) or just using it for a while, and see if it goes away.

Does it clear up on its own after a while?

Are there any activity relationships?

Does it only happen after your roommate has used the computer (and maybe spilled something on the keyboard)?
Does it only happen on really humid days?
Is the temperature of the room a factor?
Is it more common at a certain time of the day?
Is there some software that you used right before it happens (maybe even before rebooting)?

Does it happen in all programs, or only some?

Every time you boot up start notepad and type a sentence or two in there (depending on the frequency of the symptoms) and see if you see it happen.
If it only happens in certain software, or after using some specific software then you need to look into that.
Next time you see it start a command line window (run CMD.exe) and see if it occurs there. It actually talks to the keyboard a little differently.

If you get it in a command line window then it is more likely driver or hardware.
If you don't get it in a command line window then it is software running at a higher level (user launched application).

If you don't know the pattern (if there is one) then it will be hard to know if you have fixed it unless you find obvious hardware or software that is causing the problem. If it does have a predictable pattern then try booking a Live Linux as was suggested - then you can test the required number of times (or usage pattern) to see if the problem reappears or not.

Hardware

It sounds like you eliminated the keyboard or the USB port, but it could also be the motherboard. If booting to Linux can reproduce the problem, then it is your motherboard or BIOS. If not then we know it is related to your software.

Malware / Virus

A malware and virus scan is a good idea. I used to do tech support and it was surprising how often someone would have some really weird behavior, and we suggested it was a virus and they would deny it, but then when they ran a scan (with updated signatures) it would return positive (and usually a pretty heavy infestation).

User Accounts

You also might try creating a new user on XP and see if that user gets the behavior too. If not then it is probably software being ran on the other user account. Slowly start installing it for the new user until you see which one causes it.

Software

Download WinPatrol (it is free) and look at what is running on start up. Then start disabling things and see if you can disrupt the pattern.

Environmental

If I were a betting man this is what I would put my money on. I remember one time I was helping a guy on tech support and I suggested something was spilled in the keyboard (most common cause) and he swore that no one would ever spill anything on the keyboard. Then after we troubleshot pretty much everything else software related he picks up the keyboard and water pours out on him. Turns out the keyboard was sitting on the floor near the kitchen, and the kids had spilled water in the kitchen, which flowed out and into the carpet, which got in the keyboard.

It gets better. After he poured the water out he discovered the keyboard was infested with ants. At this point he was getting really grumpy with his wife and kids about the no food or drink near the computer rule. I told him that tech support didn't support ants in the keyboard. He was going to try running it through the dishwasher.

You could try some bug spray as a preventative measure, but your mileage may vary. Even though you replaced the keyboard, the ants may have come back due to crumbs near by."
Guest [Entry]

"It doesn't sound like this is the case here, but you might see if someone has hit you with the Phantom Keystroker V2 from ThinkGeek:

From their website:

Product Features


Attach this evil prank device to your victim's computer and it makes random mouse movements and types out odd garbage text and phrases
Switches on side choose between keyboard garbage typing, caps lock-toggle, annoying mouse movements or all three
Adjustment dial sets the duration between annoying ""events""
Works on any OS (Caps-Lock toggle does not work on the Mac. May not work on some Linux systems depending on configuration.)
Victim's computer requires USB port


So if they just set it to keyboard, that might be what is happening."
Guest [Entry]

"Are you possibly using the wrong keyboard language in your windows settings?


Click Start and then Control Panel
In Control Panel, if you are in Category View, click on Switch to
Classic View (top left corner)
Open Regional and Language Options.
Click on the Languages tab.
Under Text services and input languages, click on the Details
button.
Under Installed services, click Add.
In the Add Input Language dialog box, choose the input language and
keyboard layout or Input Method Editor
(IME) you want to add.
Click OK twice. You should now see a language indicator in the System
Tray (located at bottom right hand
corner of the desktop by default). You
can switch between different input
languages (= keyboard languages) by
pressing the Alt + Shift keys


If a language does not appear in the
Input language list, the fonts for
that language might not be installed.
If that is the case, follow the instructions below.

You can also try looking here http://msdn.microsoft.com/en-us/goglobal/bb688179.aspx"
Guest [Entry]

"There So many reasons for this issue : Try all of these

Solution 1

You need to ensue your regional settings are correct, as it sounds like your keyboard mapping is messed up.

OPen the control panel > Date, Time, Language, and Regional Options > Regional and Language options.
Then make sure ALL the drop downs are correct for your country
1/Standards and Format - Regional options tab
2/location - Regional options tab
3/Languages tab > Details Button > settings tab > Default input language
4/Advanced tab top drop down.

Solution 2

Virus and malware scans are only as good as the updates.

Solution 3

Your keyboard language may not be correct. You have to select keyboard in the control panel."
Guest [Entry]

"Hit the Scroll Lock key. That should fix the keys for you. If not, try hitting the Scroll Lock key while holding down one or more of the keyboard's modifier keys (fn, ctl, alt).

EDIT1: Ok, I thought this was a far more common a complaint than it actually is. The only link that I've found so far that seems to bear me out is in the comments of this article here.

Of course I've assumed that if you had a PS/2 port you'd be using it instead by now. (adapters should be available for usb connectors)

EDIT2: Another thing you can try if you have your installation CD is you could try to reinstall USB and keyboard drivers OR you can try and update your drivers OR you can rollback your drivers individually OR just rollback from System Restore to a point everything was working fine. :-)

btw, the link above says that the user's right side of the keyboard would produce incorrect outputs, and your 'm' and 'i' keys are both right side keys of a keyboard."