My Brother printer is always jamming in duplex mode

"If a paper jam resulted in a torn sheet, or you tore a jammed sheet getting it out then there could be a scrap of paper in there somewhere, or even some other foreign object. You may have to look very hard to ensure the paper path really is clear. Use a torch and maybe a dentst’s mirror to see right inside.

In so far as you can, clean all paper guides and rollers with isopropyl alcohol. Inspect everything very carefully - it could be that some small plastic part has got broken. Look for anything that looks different of the right and left hand sides.

Paper quality is important in avoiding jams. Make sure you’re using good quality paper, and that it’s bone dry. Any moisture it might have picked up will make it prone to jamming."

I had the problem printing on duplex and was able to fix it. I found a piece of paper jammed in the back and a piece of paper jammed under the lower paper tray under the rollers. Works fine now.

"You can easily remove the paper from the printer by using some basic guidelines, all you have to do is follow the steps given below.

1.       Whenever you get an broken paper as an output or it is stucked in the printer, you need to switch off the printer and let the machine cool for a while.

2.       Open the printer’s front panel and remove the toner from your printer.

3.       Now remove the printer header from your device, and remove the paper, if available inside the machine.

4.       Now you need to open the back panel, and remove the paper from their as well.

5.       Finally, you need to close the front panel, back panel and header.

Hope this will help you in fixing the brother printer paper jam error."

This seemed to start just after a firmware update. I assumed it would be fixed quickly with the next version, but it has not. That the firmware is the issue is supported by the fact we have two different models of printers.

I only have a small personal use Brother printer, but I have noticed that it “jams” a lot when I print duplex too. The thing is with mine, it is not actually jamming. This happens to me when I print something duplex that only needs to print one side. The printer seems to want to suck the paper back in and flip it as if to print the other side even if there is nothing to print there, so if I take the sheet out when the first side is done printing but before it has a chance to suck it back in and flip it, it reads a false paper jam. The only thing I have to do is hit the X on the control panel and everything goes back to normal. I apologize if this is not applicable to your specific printer, but I thought there was a chance it may be a similar programming issue and not a physical jam after all.

Has anyone tried “rubber rejuvenator” on the rollers? I have 2 brother printers and both have this problem and it seems to be a 2-3 year age thing. Just wondering because I can’t think of anything else to rejuvenate with the $12 bottle.