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My phone only charges when its off

My phone only charges when its off

Okay so my phone only charges when its off but when it turns on my phone doesn't recognize that its being charged and then it dies. it comes back to life at 4 percent and dies. its not the cord because I've tried it on 2 different phones and it works perfectly fine on the other two. Again my phone only charges when its off but never when its on.

Asked by: Guest | Views: 188
Total answers/comments: 5
Guest [Entry]

First step is to try another battery. 2nd step is to replace the docking port. One of those should fix your problem
Guest [Entry]

Please check your serial number here to see if it qualifies for the Battery Replacement Program:
Guest [Entry]

Dear All,
Guest [Entry]

I was having the same problem with my iPhone 7. I have had the phone since October pf 2016, and yesterday it stopped charging completely. I turned my phone off and let it charge last night so that it could come all the way up to 100%. I just went into my settings and reset the Network Settings back to default, and it appeared to fix the problem for me. Not saying it will do so for you, but it might. I had even went and bought a new charger. But it didn't charge my phone and would charge my moms. So I knew then it had to be something with my phone. After researching a little, I seen that resetting the network settings back to default could be a trick to fix it and sure enough, it was. Good luck with you.
Guest [Entry]

Son's cell did this same thing. Read through all the "didn't work" solutions which didn't for me either.