Outlook unexpectedly entering "Customize Controls" mode

Outlook unexpectedly entering "Customize Controls" mode I use Outlook 2003 at work. Recently I've been encountering a problem whereby it enters some kind of "design mode", where clicking on buttons (e.g. New, Reply) or drop-downs allows me to drag and drop the control elsewhere on the UI, instead of invoking the relevant function.
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Guest [Entry]

Could you be accidentally hitting Alt while you're resting your non-mouse hand on the keyboard? Are you using a laptop? Accidental key presses are more abundant with laptop keyboards, due to the way the keys are packed together.