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Question: How would you advise the customer and what would you suggest

Question: How would you advise the customer and what would you suggest

You have just completed a fault diagnosis of their stand-alone non-networked AT system. The family uses this for internet access and general purpose applications including games. You have diagnosed a faulty CPU and PSU. The CPU is obsolete but you have a second-hand one in and old working motherboard. You can obtain a replacement AT PSU from your main supplier. Before you commence any repair work, you politely state your diagnosis, remedy and the cost of the repair to the customer. At this point Mrs. Malone asks you if the repair will be cost effective and whether a better option would be to upgrade the system with a new CPU and mother board able to accept modern add-ons like a digital camera. However at present they cannot afford a completely new system, but she is thinking of buying her husband a digital camera for his birthday.

Asked by: Guest | Views: 60
Total answers/comments: 1
Guest [Entry]

I would add up the cost to repair the computer (AT from the 80’s?) and then, based on what they want to do, suggest a more modern used computer. If the cost of repair costs more than the cost of replacement then go for the replacement. Used laptops are also fairly cheap.