Secure email crashes Outlook 2007

Secure email crashes Outlook 2007 I have a number of secure emails sent to my Outlook 2007 client. Most arrive fine and display the prompt with regards to granting access to the certificate and then open. Today I received two that crash Outlook whenever I try to open them. I've tried restarting Outlook and my computer but still have the same problem.
Asked by: Guest \| Views: 213

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Guest [Entry]

"I would start with basic Outlook troubleshooting. Most crashes occur because of bad 3rd party code.

Run Outlook without addins. Start, type Outlook /safe and press enter. Now try to open your email. If this works it's likely a faulty addin that's causing your problem. You can disable addins by running Outlook as admin and then going to Tools, Security center, Addins, Manage Com-Addins, Remove all addins that are not from Microsoft.
Disable your antivirus e-mail checking feature and any antispam software you might have. Often these cause irreversible damage to e-mails received so the e-mail might need to be resent.
Boot Windows in safe mode with networking to make sure that no 3rd party software can interfere with Outlook.
Create a new Outlook profile ( many issues are caused by a damaged profile )

This is my personal checklist whenever I troubleshoot Outlook and step 1 and 2 solves most of the issues."