Home » Questions » Computers [ Ask a new question ]

What are potential reasons a user could be connected to a home network, but not to the internet?

What are potential reasons a user could be connected to a home network, but not to the internet?

I have a friend that recently started using Ubuntu, and I've been answering his questions via the internet. However, I'm stuck on this one. He bought Linksys WPC11 wireless card, and says he was able to create a network connection, but was unable to ping or use a browser. I'm not quite sure where to start in figuring this out--what are some common causes of this sort of problem?

Asked by: Guest | Views: 152
Total answers/comments: 1
Guest [Entry]

"Basic Network Diagnostics:

Check physical cables from workstations and even border access (eg: phone line cable)
Ping localhost/127.0.0.1
Ping LAN based resource
Ping 66.102.11.104 (a google.com address)
Ping www.google.com or some other similar URL
Check diagnostics tab in your border access device

Since your friend says she/he has network connectivity you could skip steps 1 & 2.

If step 3 works then she/he has internet connectivity if it fails check out whether the default route points to his/her gateway (eg: use route command and look for an entry without a * as the gateway)

If step 4 fails then she/he and has not setup DNS and cant perform name translations.

These basic steps should be enough to identify the issue."