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Why would a cable modem work in one location and not another?

Why would a cable modem work in one location and not another?

Up until last Thursday, my D-Link (don't know model) cable modem at home was working just fine. No issues besides needing a power cycle every once in awhile. Since Thursday, can no longer get online.

Asked by: Guest | Views: 269
Total answers/comments: 2
Guest [Entry]

"We tried several different computers, two different modems, directly connected to computer, connected through the router. The tech changed the connectors on the line that runs into the house. Nothing solved the issue.

What was really strange is that both modems report that they are able to connect but none of the computers could get an external IP address.

Ended up being some (unknown) issues on the line coming into the house from the tap. The tech had to run a new line into house."
Guest [Entry]

"We tried several different computers, two different modems, directly connected to computer, connected through the router. The tech changed the connectors on the line that runs into the house. Nothing solved the issue.

What was really strange is that both modems report that they are able to connect but none of the computers could get an external IP address.

Ended up being some (unknown) issues on the line coming into the house from the tap. The tech had to run a new line into house."