Home » Questions » Computers [ Ask a new question ]

windows 7 can't access the web (though ping works) after uninstalling pctools antivirus

windows 7 can't access the web (though ping works) after uninstalling pctools antivirus

When I switched my windows 7 pc on today I was unable to access the web. I am able to ping websites, but firefox, ie, msn etc fail to load a page. Some programmes crash with a socket error when I attempt to connect - e.g. msn

Asked by: Guest | Views: 67
Total answers/comments: 2
Guest [Entry]

"After uninstalling, resetting winsock allowed internet access again:

as administrator, run ""netsh winsock reset"" (one way to run as administrator is make a shortcut on your desktop to the command then right-click the shortcut and select run as administrator)"
Guest [Entry]

"You might need to train the firewall part of Windows Security Essentials to let browsers out. Though I would have thought it would have asked the first time you used a new program.

Try turning the firewall off, then try to browse to somewhere safe (e.g. google or the bbc). If that works then it is the firewall that's blocking. If not, the problem lies somewhere else.

Don't forget to turn the firewall back on, and don't browse anywhere else while it's off."