How do I get Keurig 2.0 to brew carafe pots of coffee

How do I get Keurig 2.0 to brew carafe pots of coffee Every time I try to brew carafe kcups I get the message to add more water even though the reservoir is full. How do I make it brew?
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bert [Entry]

This guide should be able to help you: How to open and clean Keurig Coffee Maker