It won't charge,red light&bluelight doesn't come on use it when going

It won't charge,red light&bluelight doesn't come on use it when going This is the platronics Back beat fit wireless bluetooth earpiece work out head phone . For my Samsungs5 mobile phone never been in water or dirt always put in black and bluecover that i got with it all brand knew. from Diane
Asked by: Guest \| Views: 299

Total answers/comments: 3

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bert [Entry]

"Hi @djwebber ,

Have you tried a different charger cable?

Try a hard reset:

Press and hold both the power button and the volume button (plus the other 2 as well perhaps) for about 10 seconds and then release. Check if the earphones will then either show that they are charging (with the cable inserted of course) or that they will turn on if the Power button is pressed.

If they still don't work or charge at all, how long have you had the earphones?

Depending on your location there is at least a minimum 1 year (possibly 3 years not sure though) manufacturer's warranty on the earphones.

Check the purchase date on the sales receipt for the earphones and if the warranty period is still valid, consult the manufacturer's warranty statement as to what you have to do to make a claim for a warranty repair or replacement"

bert [Entry]

I've found out that if you insert the cable, and slowly pull it out, the charging light comes on at some point. It won't charge if it's fully inserted.

bert [Entry]

I just bought them and charged them for about 2 hours. They won’t turn on. Does somebody have a solution?