My phone is turned on but the screen is frozen

my screen is frozen i can i fix it

"Try things in this order.

1. Try a normal off/on (hold red button until powers off, wait a few seconds,

turn it back on). If it won’t power off go to #2.

2. Hold red button AND volume down until it powers off, wait a few seconds,

turn it back on). If it doesn’t power off, go to #3..

3. remove back cover, remove and re-insert battery, replace cover, power on.

should not require removing Sim and/or SD card(s)

Good Luck"

My advice is trust that Paul Cooper guy!!!!

My boyfriend called me, and it just unfroze….

You should hold your power button for about seconds are until the logo shows up once the logo shows up let go of the button and now you don’t want the same thing to happen so what I like to do is I like to give the phone about 15-20 seconds to completely get everything back straight but sometimes you have to make sure that you don’t have too many things open on your phone at once because sometimes that can also be the cost of your phone freezing give it a break sometimes