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My phone turns on but the screen is black

My phone turns on but the screen is black

I have a galaxy J7. I was in the toilet on my phone listening to music i tried to change the song but my screen was black, it didn't fall, my screen has no cracks whatsoever. I bought my phone online (NEW) but maybe its refurbished and wasnt repaired properly. I've had my phone for almost a month and it never once fell. My phone can be turned on or off, you hear the little samsung sound when you turn it on, I can take screenshots but nothing comes up on the screen. Its just black. What can I do?

Asked by: Guest | Views: 101
Total answers/comments: 1
bert [Entry]

"Hey Rae,

To me, it sounds like there is a faulty backlight in your screens, or some other board level componet related to the backlight. Not sure how you would go about fixing this, but I believe it would just be a screen replacement.

Hope this helps,

Tanner"