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New MacBook Pro shuts down at 25% battery

New MacBook Pro shuts down at 25% battery

Hello everyone,

Asked by: Guest | Views: 174
Total answers/comments: 5
bert [Entry]

"Important! Anyone encountering this problem should install the newest macOS release from the App Store as it will have the newest version of firmware. Restoring from the hidden partition won’t fix the systems firmware which is believed to be the issue. Use Internet recovery or better yet create a bootable OS installer which can be useful later on when you have problems.

How to reinstall macOS from macOS Recovery Use Option-⌘-RHow to create a bootable macOS Mojave installer drive

Original reply:

Your system is so new Apple maybe facing a manufacturing or parts defect. They may not know they have a defective run of systems yet!

I would talk with the store manager this time as getting another one will likely fail as the shipment of the systems this store has is likely all from the same lot. Changing to a different processor or RAM configuration might be a way to get a good one or jumping to one of the more expensive four port systems.

I would have recommended you try going to another Apple Store, sadly you only have one currently Two Beautiful New Apple Stores Expected to Open Soon in Singapore. As they would have likely gotten a different shipment."
bert [Entry]

"I have the same issue, Ive got a Macbook 1.4GHZ 2019 256gb SSD. Around 57% my laptop would shut off and wouldnt let use it untill i plugged the charger in. The macbook would say that its out of charge but when i plugged the charger in it would be back at 57%. I sent that macbook back and got a new one but this one has the same issue a part from it dies at 45%.

This really isnt great. Apple should be aware of this. It is a software issue or hardware? Its really put me off keeping the macbook

Update (09/28/2019)

Will try this"
bert [Entry]

My same model is doing the exact same thing. What was your solution? I don’t want to risk getting stuck with a lemon so I’m considering returning it completely.
bert [Entry]

Having the same issue right now! I just purchased my MacBook Pro today and it goes flat at 80%. After reading this thread I have put my MacBook on charge and will leave it overnight. I have already updated to Catalina, so I don’t have any updates to try. So hopefully just leaving it overnight helps! It’s midnight here and I have a scheduled phone call with Apple at 11AM. Will post any suggestions from them if they can provide any.
bert [Entry]

Got a replacement one today, it’s at 5% battery and gave warning as well, so far no issues! Also did you guys update the OS without plugging the charger. For the first one I updated OS with 100% battery, So thought charger won’t be required. For the second MBP I did have the charger plugged in while updating OS. Thought it might have caused some issues.