The sound is working but The screen is black.

"oldturkey03

@oldturkey03


Rep: 686.2k




703


782


2.2k"

"My father bought the TCL 55"" Class - 6-Series - 4K UHD LED LCD TV from Costco in December 2019. It was working great until mid-May when he had the same issue everyone is describing in this forum: no picture (black screen), but the sound works when on HDMI1 (connected to the cable box). The Roku home screen did work, however, and we were able to watch Netflix. I tried all of the solutions suggested in this forum (thank you!!), but they didn’t work for us.

Here’s what worked for us—turn off the TV and cable box. Unplug the power cord to the cable box, wait 30 seconds, plug the cable box back in, turn everything on. There must have been an issue with the connection between the cable box and the TV."

"Hi @carriecarlevale ,

If it is not 12 months old yet, make a claim for a manufacturer's warranty repair or replacement.

Check the warranty statement that should have come with the TV (or look in the user manual for it) how to do this."

"Hi @ Diasia Sweat,

Here’s the TCL warranty information, or search for TCL TV warranty in your location if the link is not applicable to your location ."

"There is a YouTube video addressing this exact problem.

You can watch it, but here's with a try.

Follow these steps.

Turn on the TV.

Press the home page button 5 times.

Press the curser up button 1 time

Press the rewind button 2 times.

Press the fast forward button 2 times.

The TV should start a reset and will likely turn on and off two or three times. Takes up to ten minutes.

Seems to be a common problem.

And I would watch the short video on YouTube first if you're not real tech savvy.

Hope this helps. Good luck."