Why does my headphones not work for my xbox one elite controller

"I had same issue 1 month into a new xbox one s purchase. Xbox sent another controller and 4 days later out too failed. Ordered head phone jacks on Amazon ( $12.99 for 3 and the screw drivers came with them). Replaced it on the original controller and it is now working. So apparently the head phone jacks can go faulty. Weird that this hustle happened on 2 separate controllers. Only common denominator is my daughter's headset. Curious if it is causing them to break.

Fix was very easy. Just received the repair on the second controller, but good news is that. Easy fix means we now have 2 working controllers."

I found that if you plug in your headphones very slowly it works. It has only been an issues with elite controllers and Bose QC35 in my experience.

"I took my old elite controller apart, the headphone jack isn’t even soldered in. It’s sprung connectors that flatten over time or the plastic pin breaks(both on mine).

Bending the pins out fixes it for a while. Ultimately I have to solder them to fix it.

I recently bought a second elite controller and the same issue happened, got it replaced under warranty a few months ago, the same issue is happing again.

This is also happening with my original controller, I haven’t take it apart to see if the jack is non soldered yet.

When i had my old turtle beach headset and audio adapter this never happened, I upgraded to the Turtle Beach Pro series which don’t support the V1 adapter and I don’t fancy paying another £90 for the new one.

so I’m stuck having to self repair. I’ve messaged Xbox again to see if they can sort it. I won’t hold my breath as the controller is now out of warranty."

This is just a guess. I have one also that dont work. I think it might be the poorly Designed headphone jack. Just a guess

So I have basically the same issue. My normal controller stopped working for a sec so we needed to update it and it worked again. My elite tho doesn’t need an update but won’t work.