Why won't any sound come out my beats

Why won't any sound come out my beats Hi, have a beats pill and my phone connects fine but no sound comes out, not even when the beats turns on or off.
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bert [Entry]

"Josie Johnson , Beats Pill 2.0 no sound when connected to blue tooth device, It is recommended by Beats that you do a reset on your Beats Pill and if that does not fix the issue use Beats updater to update your pill. Link below for reset and updating instruction. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

https://www.beatsbydre.com/ca/support/ho..."