Why won't my phone connect to the Wifi?

Why won't my phone connect to the Wifi?

Recently I have been having trouble with the wifi connectivity of my alcatel one touch idol 3. I have Wifi at my home, but my phone only has one wifi bar and is very slow on it. However, my fiance has the same phone and it works perfectly fine with all wifi bars. My computer and other devices connect and work just fine with the wifi. At my work, my phone says that the wifi there is "Saved" but won't connect to it. I have reset routers, rebooted my phone, taken out my SIM card and put it back in, and have done everything I can. I'm about ready to give up. I just got this phone in October.

Asked by: Guest | Views: 226

Total answers/comments: 4

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bert [Entry]

"Stephany Frigon

@angelina84

Rep: 37

1"

bert [Entry]

Make sure your system is up to date, if there are any old drivers for your wireless adapter that are messing it up and good update would do the trick. If all your software is up to date (do check if the specific drivers for the wireless adapter are up to date even after an OS update to make completely sure) and the issue persists; it is possible its a hardware failure on the wireless adapter. I would replace that part if its not soldered on...I hate when manufacturers do that.

bert [Entry]

"Hi @ Ayesha T,

Try starting the phone in safe mode (method should work OK if you have an Alcatel phone) and check if the WiFi works or not.

If it does then a downloaded app is the cause of the problem. The trick is to find out which one. You'll have to uninstall each downloaded app, one by one, and test the phone in normal mode between each uninstall, to see if it works OK or not. When it does then the last downloaded app that was uninstalled is the culprit.

If it still doesn’t work in safe mode, then a hard reset may be the only option.

If you keep having to do this it may be that there is a hardware problem with the phone. Is it still covered by the manufacturer’s 12 month warranty? If so you may have to make a claim for a manufacturer’s warranty repair or replacement."

bert [Entry]

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