Will charge on computer but will not connect to itunes

Will charge on computer but will not connect to itunes

I have an ipod touch. I just recently installed the latest version of itunes. My ipod when plugged into the computer will show it's charging.. however, it's like it is not connected at all. Can not locate it in any hardware on my computer nor in itunes. When connected to the computer it's stuck on the connect to itunes screen. It will not turn on whatsoever.. this is the only screen I get.... HELP!!!

Asked by: Guest | Views: 220

Total answers/comments: 5

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bert [Entry]

"asemotaoghogho

Rep: 61

1

1"

bert [Entry]

I had the same problem for some times. i tried multiple things like shutting it down and connecting it directly, shutting it down and back up then connecting. But your problem could be also connected directly to Itune. unless there is data that you do not want to lose on it, i would try to reinstal Itune. There is also the Driver that your Iphone use to connect to the computer that could be wrong. As usually, when you connect your iphone, a small driver installation should had started and also ask you if you want to open files or something else. Also, for the best awnser, i would recommend to talk directly with an Apple employee, from their customer services which will point you in the right direction.

bert [Entry]

the date and time has to be correct for it to connect to youtube or internet

bert [Entry]

I reset it but still nothing happened

bert [Entry]

also having the same issue with iphone 5 32gb ios 9.3.1, i connected it to my pc win7 with itunes installed but it's only charging and itunes doesn't recognize it even my pc doesn't recognize it. opened device manager but nothing appears, opened devices & printers and still got no apple device appears there.