Zune error message "contact support 5"

"If resetting it doesn't work, you should reinstall the software:

http://support.microsoft.com/kb/926993

Software available at: http://www.zune.net/en-us/products/softw...

You may lose music or other data purchased/added since your last sync."

I fix these for a living, the number Five Error is usually the hard drive, sometimes the hard drive cable.

i have a contact support 5 and there is a chip getting really hot on the motherboard.(looking from the back its on the lower right side, behind the back button on the back side of the board) still say 5 is the hdd or hdd cable?

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Thanks"

After replacing my zune LCD screen I got this message. I took the zune apart again and found that I did not properly replace the mother board ribbon. After properly replacing the ribbon, the zune worked fine. Hope this works.

"I tried nearly everything to no avail.. just for the heck of it, I band my zune on my desk a few times and *poof* it started up just fine... yup, I pulled a Fonzie.

Can't make the problem worse!"