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It won't charge,red light&bluelight doesn't come on use it when going

It won't charge,red light&bluelight doesn't come on use it when going
This is the platronics Back beat fit wireless bluetooth earpiece work out head phone . For my Samsungs5 mobile phone never been in water or dirt always put in black and bluecover that i got with it all brand knew. from Diane

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I just bought them and charged them for about 2 hours. They won’t turn on. Does somebody have a solution?
I believe the main problem may be the USB port is of poor quality. Most charging cords I have tend to come out rather easily from it. I have tried several different cords and the red light was not coming on when set to charge. I tried the reset suggested of holding the buttons down (I’m not sure how some are indicating there are 3) for 10 seconds. That put it into pairing mode. I plugged in a charger cord and the red light came on.

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