Home » Questions » Information [ Ask a new question ]

My MacBook is frozen and it will not shut down. What's wrong?

My MacBook is frozen and it will not shut down. What's wrong?

My MacBook has been frozen for two days now, and I can't turn it off. I have tried the power button as well as command, control, and power buttons simultaneously with no result. I can move the mouse, but I cannot do anything when I try to give a command. When I push the power button, the screen goes black. And when I turn it on again, it looks like it goes to sleep and wakes up on the same screen. Any suggestion?

Asked by: Guest | Views: 347
Total answers/comments: 3
mcgyver89 [Entry]

"Dan

@danj


Rep: 428.6k
Self employed contract worker




34


283


950"
mcgyver89 [Entry]

"I think, after doing these steps you still have to fix the root problem. Unfortunately, this isn’t as easy as it sounds.

Cleaning out old filesUpdate your Apps and make sure you have updated the computers OS.Upgrade your hardware if your drive is failing and/or add memory

I hope this helps"
mcgyver89 [Entry]

"-If OS X does not respond totally, the best solution is holding the power button to force it to turn off. And then open it again.

- Macbook gets laggy really?

You can either quit some running heavy app and other software solution such as cleaning up your Mac and decreasing the items in startup list as a temporary solution or upgrade hardware to speed up your mac for long-term smooth working."