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Why won’t my speaker’s bluetooth pair with my mobile device?

Why won’t my speaker’s bluetooth pair with my mobile device?

I cannot seem to get my phone to pair with the speaker! I know that the bluetooth on my phone is on. Does anybody know if there is something else I need to do in order for them to pair.

ANSWERS:

"First, make sure your Bluetooth is turned on for both the Braven BRV-HD speaker and for the external device. It is also important to make sure that no other device is already paired with the speaker. If the device is still not pairing, your device may not be compatible with the speaker. For more information, please reference our troubleshooting guide.

Braven BRV-HD Troubleshooting"

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