Why is my Blu Ray Player not booting up properly, how to fix it

Why is my Blu Ray Player not booting up properly, how to fix it

Something happened to the player and now if I plug it in and connect it it will not go past the screen where it says “Blu Ray” and in turn go to the start screen so I want to know where I can send it to be repaired and or restarted/rebooted so it will work again

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