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How to Enroll in Metrobank Online Banking Online?

Whether you're an old or new online banking user of Metrobank (MetrobankDirect), you can enroll your Metrobank account to Metrobank's online banking facility called MetrobankDirect.

This is a very simple procedure and it only takes about five (5) minutes to do it.

Step 1

Go to the official website of Metrobank online banking facility (for retail or individual) called MetrobankDirect Personal.
Click the Sign up now link as you can see on the screenshot below:
Metrobank Online Banking MetrobankDirect

Step 2

Select the type of account you want to enroll. Is it your ATM Card or your Credit Card?. If you enroll your ATM Card, choose ATM Card. Then, click Continue button.

Enroll in Metrobank Online Banking
Enroll ATM Card in Metrobank Online Banking

Step 3

Fill-out the Enrollment Form.
Enrollment Form Metrobank Online Banking
Tips for filling-out of the following fields:
  • Preferred USER ID - don't use your name. As much as possible, use a combination of letters and numbers (alphanumeric).
  • ATM Card Number - enter the card number that can be found printed at the front of ATM Card. Add three zeros (000) at the end of your 16-digit ATM card number.
Metrobank ATM Card Number
  • ATM PIN - enter the PIN code (or Personal Identification Number) of your atm card
  • Card Holder's Name - make sure you write First Name first, then Middle Name, and Last Name
  • Mobile Number - enter your mobile number. Make sure you enter your most used mobile number in order to receive your One-Time-Password or OTP and transact the online banking service securely.
Proceed to the next step.
You will receive a message (MetrobankDirect User Activation) to your email like what you can see below:

Dear Mr. *******,

Thank you for choosing Metrobankdirect for your internet banking needs.

To activate your Metrobankdirect account, please follow the instructions below:

1. Copy and paste the link on your address bar to access the activation page.

Activation URL: https://personal.metrobankdirect.com/RetailInternetPortal/activationwizard.do?activationId=************

*Please note that this link will remain active within 3 days upon receipt.

2. Enter your temporary password.

Your temporary password is: **********

3. Read the terms and condition and click "I AGREE".

4. Provide at least 2 challenge questions and answers and click "SAVE".

5. Enter the One Time Password (OTP) sent to your registered mobile no.

6. Change your temporary password.

7. You may now login to Metrobankdirect.

Should you require further information, you may contact Metrobank Customer Care Desk through any of the following:

Hotline : (632) 8700-700
Domestic Toll-free : 1-800-1888-5775 (for provincial areas only)
E-mail : customercare@metrobank.com.ph

Thank you and we are glad to be of service to you.

Metrobank E-Banking Division
Click the activation link and follow further instructions given in the email.

Frequently Asked Questions (FAQ)

  1. I have already an account enrolled in Metrobank Online Banking (MetrobankDirect), can I re-enroll it by following the steps above? Yes.
  2. I cannot update my mobile number, that's why I cannot receive my One Time Password (OTP). How can I update my mobile number? Read this "How to Update Mobile Number in Metrobank Online Banking?".
  3. Is there any fee in enrolling an account to Metrobank Online Banking? No. It's free.

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"How to Enroll in Metrobank Online Banking Online?" was written by under the Banking category. It has been read 55579 times and generated 44 comments. The article was created on and updated on 09 April 2018.
Total comments : 44
Jessa   (19 July 2018 10:52 PM)

Hi! How many hours does it take to receive the email to activate your account?

Lilibess H. Osiones   (03 April 2018 3:01 PM)


Renee joyce nengasc   (08 February 2018 7:25 AM)

I want to update my mobile number.can i use my taiwan number?

Jerold E. Rafols   (14 December 2017 2:35 PM)

How could i Balance inquire thru online with my metrobank atm accnt. cause my card was damage

Mik Ng   (07 December 2017 1:31 PM)

Im not able to verify asap my online account.
Unfortunately I forgot my password and id. I'm trying to find my username thru email amd contact number but it says my number was not registered. I tried signing up new account but it says my card number was registered.

Raymond   (12 October 2017 11:55 AM)

Hi, i'm currently at UAE and i want to update my metrobankdirect mobile number ..can i use my UAE mobile number?

ROSE B.MONTES   (07 October 2017 2:01 AM)


RUBY ANN J. ATIENZA   (14 September 2017 12:09 PM)

I'm trying to enroll my mother's atm in on-line banking so that i can able to access her balance online as she is old enough to do it with more times trials already but the site saying "You may have entered an invalid data. Please check." wherein all the details are correct. Kindly help me. Appreciated for your help. Thank you

michiko   (29 August 2017 10:35 AM)

This is very useful but the site keep on saying "You may have entered an invalid data. Please check." All of the details are correct.

mary anne baliao   (22 August 2017 3:50 AM)

How can I enroll my debit card online. I'm in Hawaii and i can't enroll in online direct. please help me to enrolled so that i can see the movement of my account. Can I use my Hawaii mobile # to enroll? Thanks

Sarah Jean Vidad   (26 June 2017 9:16 AM)

please help me I can't access my online registration in metrobank

Berlyn   (08 June 2017 3:41 PM)

Please help!
Im trying to access my on line banking for a couple of month because the password is in error ,
now I'm trying again to acess but it is stated: You are already enrolled .It is very difficult to access you on
line banking.

Please help.


rona santuyo   (25 May 2017 8:19 PM)

registration done but no link send to my email ,. what to do ??

Marilou Kiocho   (24 May 2017 3:19 PM)

I am trying to enroll online banking. But why is it that when trying to encode the atm pin. It automatically doubles the no. I put in?

Marilou Kiocho   (24 May 2017 3:18 PM)

I am trying to enroll online banking. Why is it that when trying to encode the atm pin. It automatically doubles the no. I put in?

Laline Paradero   (02 March 2017 6:44 PM)

Hi, i tried to sign up online but it says that my card number is invalid,it says that it should be 19 digits. i have an atm debit card. Please help me !

aldin s arasad   (02 March 2017 5:27 AM)

Nage-enroll ako sa metrobank direct pero laging sinasabi is INVALID. I checked and tried it many times pero laging INVALID. Ano pong kailangan kong gawin. Please help. Th

Cherry Arellano   (24 February 2017 10:41 PM)


I cant register my prepaid card to metrobank direct. Whats that mean? I tried many times but it says "your ATM card is not valid range" even I put 000 at the end of 16digits. Please let me know if you can help. Thanks

Manolo P. Galvez   (10 January 2017 10:38 AM)

Good day I am enrolling online my passbook US dollar account is it possible. Thanks

Cherie Fuentes   (10 January 2017 1:33 AM)

Good day,
I was being advised to enroll my account online but as i understand these steps it is only for personal account. My account is corporate (me and my sister). How can i enroll it so i can used online banking. I requested for a bank statement but it takes long time for them to give me.
Your response is highly appreciated.
Thank you

Coco Saj   (07 January 2017 5:56 AM)

I cant register, I only have 13 digits for my account number

Gahby   (22 November 2016 2:07 AM)

Good evening. Nage-enroll ako sa metrobank direct pero laging sinasabi is INVALID. I checked and tried it many times pero laging INVALID. Ano pong kailangan kong gawin. Please help. Thank you.

Camille Dawn M. Pardua   (20 November 2016 4:37 PM)

Nafill-up ko na po yung info sinunod ko naman po lahat pero bakit lagi pong invalid? Thank you po.

CELSO D. CENTINO   (12 November 2016 11:47 AM)

thank you

Gian Mikaelo Poldiak   (10 November 2016 10:23 AM)

Hello, how do I enroll my Debit card? because there's only Credit and ATM. Please help

jeyvie   (08 November 2016 12:56 PM)

Can I sign up using a Metrobank Debit Card? I tried to sign up but it need 6digits of pin number but my pin number is only 5digits

Anna Rose Carwel   (28 October 2016 11:42 AM)

why does it says it needs 19 digits for the atm card # where in mine is only 16? Thank you.

admin   (29 October 2016 5:44 PM)

Ann, It's because of the growing number of Metrobank accountholders. They increase the digits of the account number.

Just add 3 zeros at the beginning of your account number to make it 19 digits.

Riz   (11 October 2016 1:01 PM)

Hi! Tanong lang po.. D po match ang temporary password ko para po maactivate yong metrobankdirect account na kaeenrol ko palang
Ano po dapat gawin? Thank yoi

Margarett   (22 September 2016 8:59 PM)

Good evening. Nage-enroll ako sa metrobank direct pero laging sinasabi is INVALID. I checked and tried it many times pero laging INVALID. Ano pong kailangan kong gawin. Please help. Thank you.

bambamjhoe   (21 August 2016 11:06 PM)

how well i know my account savings in metrobank for ofw

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