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Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number

Cebu Air, Inc. operates Cebu Pacific, the largest airline carrier in the Philippines. It's main office is located at:

2nd Floor Doña Juanita Marquez Lim Building
Osmeña Blvd., Cebu City
Cebu Pacific can be contacted at the following telephone numbers:
  • (02) 802-7000
  • (032) 230-8888
  • (02) 702-0888
Do you have any concerns or problems with Cebu Pacific? Just post them in the comments below.

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"Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number" was written by under the Directory category. It has been read 46630 times and generated 3 comments. The article was created on and updated on 25 June 2012.
Total comments : 170
Juliet Almamento   (02 January 2021 8:55 AM) [Entry]

How can I convert cancelled ticket to travelfund and make it booking again.
Juliet Almamento   (02 January 2021 8:54 AM) [Entry]

How can I convert my cancelled ticket to travelfund
elvir quitoriano   (12 November 2020 9:53 AM) [Entry]

hi sir / maam Paanu ko ba mareredeem yung refund ko?kc kinancel
Ko yung flight ko manila to cebu po?
Liezle B. Acibar   (28 July 2020 8:20 PM) [Entry]

hi, may I ask how I can full refund my ticket? Everytime I try to check in on Manage Booking its always says "The booking that you are trying to retrieve does not exist". idk why but they said my ticket is lost, i wonder why, but only the airline cancelled my flight because of this pandemic, and i didnt do anything, just trying to refund it but it cant, can you please help me.?
Arlene Cuales   (27 January 2020 11:33 AM) [Entry]

Hi cebu pacific i would like to request for the full refund of my tickets purchased with the following booking number:

1) SH8P3Q flight from Manila to Hongkong travel date is Feburary 10, 2020

2) D9PRFI flight from Macau to Manila travel date is Feburary 13, 2020

This is in connection with the coronavirus outbreak.

Highly appreciated for your immediate action on this.

Thank you.
Arlene Cuales
Bobby Reman   (16 November 2019 10:20 PM) [Entry]

Good evening my name is Bobby Redman our friend booked a flight for us in your branch. Now he booked it for vacation to Ho Chin Minh Vietnam. We got the confirmation but my name is MISSPILLED. I want you to correct my name. please help me with this as soon as possible. Hope I will get your faster response. Thank you
Charton Baltar   (20 July 2019 5:38 PM) [Entry]

Good day Sir/Maam;

I would like a clarification regarding of what I paid for my excess luggage today from my hometown Cebu to manila flight 5J566 my booking reference LMDUHB and I paid additional charges for 340 pesos for my 20 kilos baggage and180 pesos for my seat. The check-in counter attendant he asked me to pay 3,500 pesos for an excess of 14 kilos, he explain to me that for a 1 kilo is 250 pesos. When I landed here in manila after a couple of hours I just realized that I am entitled of a 10 kilos baggage allowance right, pls. correct me if I'm wrong. So, 4 kilos only and not 14 kilos, I should pay only 1K and not 3,500 pesos.

Furthermore my official receipt no.# 46080197, transaction ID# 204724270.

I am looking forward of hearing from you soon. You can reach me by this number 0936-9593292.
Thank you for your kind consideration.

Kind regards,
Charton Baltar
Jesus kho   (16 July 2019 12:00 PM) [Entry]

Sa an yung booking office ninyo didto sa Cebu City kung mayrun pa. thanks
Retchel rivas   (19 April 2019 12:30 PM) [Entry]

Gudpm.ano po pede matawag to cancel the book flyt?pm me pls.asap.
cheche   (11 April 2019 7:46 PM) [Entry]

hindi po nag poproceed pag click ko na ang find flight no respond po yng site sa pag book ko po paano gagawin ko po madalas naman ako mag book s inyo then ngayon d ako maka access pls reply
Kimberly Pascua   (03 April 2019 12:16 PM) [Entry]

Good day! Ifollow up ko lang sana kung paanu iredeem yung refund ko sa booking flight ko na ikinancel last march 31, 2019?
Kimberly Pascua   (03 April 2019 12:13 PM) [Entry]

Paanu ko ba mareredeem yung refund ko?kc kinancel
Ko yung flight ko Cebu to General santos po?
Sheila   (16 February 2019 7:44 PM) [Entry]

Good day.. ask lng po sana kng pwde ko po b ma correct spelling ung name ng napa book ko po..? ANd how po? Hop u rply soon as posible..
CYNTHIA ALQUIZAR   (21 January 2019 1:32 PM) [Entry]

Good day! Nakailang follow-up na ako sa refund ko for Dec. 28, 2018 MNL/NAGA/MNL flight. Tawag sa Call center agent nyo (kung saan saan pa ako pinasa ng tawag) - tawag / email / fb chat. Nagreply sa email ko ginigiit na nacredit back na sa account ko check ko sa issuing bank ko until now WALA pa! Nakailang sabi na ako na debit card ang gamit ko at hindi credit card bakit ko kailangang maghintay ng cut-off date??? Bank reference details lang ang nid ko para mapatrace sa depository bank ko walang maibigay! Laging sagot ng agent sakin call back para sa follow-up. Sobrang hirap tumawag sa sa number nyo!!!
Agnes santos   (17 November 2018 4:12 PM) [Entry]

How much po mg pa rebook ng flight? And pwde dn po ba mag pacancel ng booking, ang flight is on nov 27-29. Thanks
Edwin M. Sigua   (12 November 2018 1:16 PM) [Entry]

Hello gud pm, Im Edwin Sigua my book ako going to Hongkong, pero na check ko kulang yung name ng isang pamangkin ko, How do i correct at my additional charges ba yun. thanks
Name   (02 November 2018 6:34 AM) [Entry]

Hi have day! I am Jennifer and o booked several upcoming flight this coming January bound to Clark but unfortunately I just found that once of the custom I’ve booked I wrote in wrong spelling
So how do I correct them? Please give me any hint what should I do in order to settle ahead of time.
Thank you very much
Norodin   (09 October 2018 6:35 PM) [Entry]

Good ebning. please I need Official Receipt of my Ticket for reimbursement from my office please read the Detail Name: Norodin Kuit Route Cotabato to Zamboanga Date Sept 3,2018, Flight # DG 6685 Zambo to Cotabato Sept 07, 2018, Flight # 6684 please send the OR to my mailbox dr.kuit@yahoo.com amount Php 3,266.00 -ASAP thanks
Patrick Joseph Rara   (04 August 2018 8:27 AM) [Entry]

Hello Cebupac,

Can you help me book my free flight, it seems i coudnt find the redeem link online..
joey drapeza   (21 July 2018 2:10 PM) [Entry]

Good day maan/ sir nagkamali po ako ng title sa nabili kong ticket. imbes na ms. ay mr ang nakalagay. May problema ba ito?
elmer   (14 July 2018 12:47 PM) [Entry]

hello good day!

pwedi ba ko maka additional sa akoa ticket ug 20kilos baggage's wala mangud naku nabutang sa ticket karung july 16 ako flight cagayan to manila...unsa paagi inig kuha?
Edizon Enriquez   (26 June 2018 8:42 AM) [Entry]

may pwede ba ako pabayad sa pinas ng booking ko ? kasi dito ako sa web nyo nagbook eh nasa japan ako. pwede bang magpabayad sa using payments centers natin sa pilipinas tutal may reference number naman. salamat
Robin Harmia   (05 June 2018 7:26 AM) [Entry]

why does take so long for refund to come back from your company when I give all the proof you asked. Its like you playing a game with your customers.
louise   (25 May 2018 1:53 PM) [Entry]

hindi po natuloy ang flight ko pa thainland because of some issues sa philippine immigration. . how to apply for refund po? slaamat
Luz Mangay-ayam   (13 March 2018 9:14 PM) [Entry]

magandang gabi po! gusto ko lang po itanong sa inyo kung pwede nyo po kaming i message sa e-mail (Luzbernardo45@gmail.com) may itatanong lang po kami tungkol sa airbus seat number namin para bukas.
Dexter   (13 March 2018 8:18 AM) [Entry]

Hi.. mgkano ba ang charge if mgparebooking ng flight sched.
DITAS SANTILLAN   (13 February 2018 12:56 PM) [Entry]


irene mamaradlo   (09 February 2018 10:02 PM) [Entry]

hi good evening madam / sir , i have concern regarding with my availed package tour to hongkong . I have booked the package last january 26, 2018 and my flight date was january 31, 2018. but unfortunately immigration not allow me to take the tour, in short offload daw po ako. Kindly help me to assist po if pwede ko po ba marefund ang inavail ko po? Pls i need your compliance... Thank you po..
ARSENIO GRANADA   (17 January 2018 11:35 AM) [Entry]

Please block/ hold the plane ticket of MS. MARIE MAY P GUTIERA on Jan 24, 2018 at 12: 05 pm. Due to cancellation of her work as helper. Request by MS. ARLENE R GRANADA (Employer).
I hope you will grand my request. For your information.

Thank you and Godbless.
Shemin   (04 December 2017 10:02 AM) [Entry]

Hello pwede po ba ichange date ko yung nbiling kong ticket?
AT mgkano mbbyaran kong sakali.

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