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Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number

Cebu Air, Inc. operates Cebu Pacific, the largest airline carrier in the Philippines. It's main office is located at:

2nd Floor Doña Juanita Marquez Lim Building
Osmeña Blvd., Cebu City
Cebu Pacific can be contacted at the following telephone numbers:
  • (02) 802-7000
  • (032) 230-8888
  • (02) 702-0888
Do you have any concerns or problems with Cebu Pacific? Just post them in the comments below.

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"Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number" was written by under the Directory category. It has been read 44503 times and generated 166 comments. The article was created on and updated on 25 June 2012.
Total comments : 164
Charton Baltar   (20 July 2019 5:38 PM)

Good day Sir/Maam;

I would like a clarification regarding of what I paid for my excess luggage today from my hometown Cebu to manila flight 5J566 my booking reference LMDUHB and I paid additional charges for 340 pesos for my 20 kilos baggage and180 pesos for my seat. The check-in counter attendant he asked me to pay 3,500 pesos for an excess of 14 kilos, he explain to me that for a 1 kilo is 250 pesos. When I landed here in manila after a couple of hours I just realized that I am entitled of a 10 kilos baggage allowance right, pls. correct me if I'm wrong. So, 4 kilos only and not 14 kilos, I should pay only 1K and not 3,500 pesos.

Furthermore my official receipt no.# 46080197, transaction ID# 204724270.

I am looking forward of hearing from you soon. You can reach me by this number 0936-9593292.
Thank you for your kind consideration.

Kind regards,
Charton Baltar

Jesus kho   (16 July 2019 12:00 PM)

Sa an yung booking office ninyo didto sa Cebu City kung mayrun pa. thanks

Retchel rivas   (19 April 2019 12:30 PM)

Gudpm.ano po pede matawag to cancel the book flyt?pm me pls.asap.

cheche   (11 April 2019 7:46 PM)

hindi po nag poproceed pag click ko na ang find flight no respond po yng site sa pag book ko po paano gagawin ko po madalas naman ako mag book s inyo then ngayon d ako maka access pls reply

Kimberly Pascua   (03 April 2019 12:16 PM)

Good day! Ifollow up ko lang sana kung paanu iredeem yung refund ko sa booking flight ko na ikinancel last march 31, 2019?

Kimberly Pascua   (03 April 2019 12:13 PM)

Paanu ko ba mareredeem yung refund ko?kc kinancel
Ko yung flight ko Cebu to General santos po?

Sheila   (16 February 2019 7:44 PM)

Good day.. ask lng po sana kng pwde ko po b ma correct spelling ung name ng napa book ko po..? ANd how po? Hop u rply soon as posible..

CYNTHIA ALQUIZAR   (21 January 2019 1:32 PM)

Good day! Nakailang follow-up na ako sa refund ko for Dec. 28, 2018 MNL/NAGA/MNL flight. Tawag sa Call center agent nyo (kung saan saan pa ako pinasa ng tawag) - tawag / email / fb chat. Nagreply sa email ko ginigiit na nacredit back na sa account ko check ko sa issuing bank ko until now WALA pa! Nakailang sabi na ako na debit card ang gamit ko at hindi credit card bakit ko kailangang maghintay ng cut-off date??? Bank reference details lang ang nid ko para mapatrace sa depository bank ko walang maibigay! Laging sagot ng agent sakin call back para sa follow-up. Sobrang hirap tumawag sa sa number nyo!!!

Agnes santos   (17 November 2018 4:12 PM)

How much po mg pa rebook ng flight? And pwde dn po ba mag pacancel ng booking, ang flight is on nov 27-29. Thanks

Edwin M. Sigua   (12 November 2018 1:16 PM)

Hello gud pm, Im Edwin Sigua my book ako going to Hongkong, pero na check ko kulang yung name ng isang pamangkin ko, How do i correct at my additional charges ba yun. thanks

Name   (02 November 2018 6:34 AM)

Hi have day! I am Jennifer and o booked several upcoming flight this coming January bound to Clark but unfortunately I just found that once of the custom I’ve booked I wrote in wrong spelling
So how do I correct them? Please give me any hint what should I do in order to settle ahead of time.
Thank you very much

Norodin   (09 October 2018 6:35 PM)

Good ebning. please I need Official Receipt of my Ticket for reimbursement from my office please read the Detail Name: Norodin Kuit Route Cotabato to Zamboanga Date Sept 3,2018, Flight # DG 6685 Zambo to Cotabato Sept 07, 2018, Flight # 6684 please send the OR to my mailbox dr.kuit@yahoo.com amount Php 3,266.00 -ASAP thanks

Patrick Joseph Rara   (04 August 2018 8:27 AM)

Hello Cebupac,

Can you help me book my free flight, it seems i coudnt find the redeem link online..

joey drapeza   (21 July 2018 2:10 PM)

Good day maan/ sir nagkamali po ako ng title sa nabili kong ticket. imbes na ms. ay mr ang nakalagay. May problema ba ito?

elmer   (14 July 2018 12:47 PM)

hello good day!

pwedi ba ko maka additional sa akoa ticket ug 20kilos baggage's wala mangud naku nabutang sa ticket karung july 16 ako flight cagayan to manila...unsa paagi inig kuha?

Edizon Enriquez   (26 June 2018 8:42 AM)

may pwede ba ako pabayad sa pinas ng booking ko ? kasi dito ako sa web nyo nagbook eh nasa japan ako. pwede bang magpabayad sa using payments centers natin sa pilipinas tutal may reference number naman. salamat

Robin Harmia   (05 June 2018 7:26 AM)

why does take so long for refund to come back from your company when I give all the proof you asked. Its like you playing a game with your customers.

louise   (25 May 2018 1:53 PM)

hindi po natuloy ang flight ko pa thainland because of some issues sa philippine immigration. . how to apply for refund po? slaamat

Luz Mangay-ayam   (13 March 2018 9:14 PM)

magandang gabi po! gusto ko lang po itanong sa inyo kung pwede nyo po kaming i message sa e-mail (Luzbernardo45@gmail.com) may itatanong lang po kami tungkol sa airbus seat number namin para bukas.

Dexter   (13 March 2018 8:18 AM)

Hi.. mgkano ba ang charge if mgparebooking ng flight sched.

DITAS SANTILLAN   (13 February 2018 12:56 PM)



irene mamaradlo   (09 February 2018 10:02 PM)

hi good evening madam / sir , i have concern regarding with my availed package tour to hongkong . I have booked the package last january 26, 2018 and my flight date was january 31, 2018. but unfortunately immigration not allow me to take the tour, in short offload daw po ako. Kindly help me to assist po if pwede ko po ba marefund ang inavail ko po? Pls i need your compliance... Thank you po..

ARSENIO GRANADA   (17 January 2018 11:35 AM)

Please block/ hold the plane ticket of MS. MARIE MAY P GUTIERA on Jan 24, 2018 at 12: 05 pm. Due to cancellation of her work as helper. Request by MS. ARLENE R GRANADA (Employer).
I hope you will grand my request. For your information.

Thank you and Godbless.

Shemin   (04 December 2017 10:02 AM)

Hello pwede po ba ichange date ko yung nbiling kong ticket?
AT mgkano mbbyaran kong sakali.


Alson A Paradji   (24 October 2017 9:35 PM)

Good evening sir/ma'am. Please help me po nag booking ako ng ticket last August 27 2017 with the Transaction id : 151998868 amount of 3,093.88 gamit ang LB debit Card ko at ok naman appoved at nag deduct sa Debit Card ko.

Ang concern ko po bakit kanina pagka sahud namin October 24 2017 kumuha na naman ulit worth of 3,093.88. Ano po ang maging action niyo sa problema ko?

Paki action po ASAP


Thank you.

Alson A Paradji   (24 October 2017 9:32 PM)

Good evening sir/ma'am. Please help me po nag book ako ng ticket last August 27 2017 with the Transaction id : 151998868 amount of 3,093.88 gamit ang LB debit Card ko at ok naman appoved at nag deduct sa Debit Card ko.

Ang concern ko po bakit kanina pagka sahud namin Ocober 24 2017 kumuha na naman ulit worth of 3,093.88. Ano po angaging action niyo sa problema ko?

Paki action po ASAP

Thank you.

Bernadeth Bobiles   (13 October 2017 11:34 AM)

Hi! can I request for my OR receipt for my flight last Sept.22 with booking reference number ACTRFT

Wilson Cuadra   (06 September 2017 8:49 PM)

Good Day Sir/ Ma'am. Please help us find the missing luggage and Wheel chair of my family. Since August 31, 20017. My uncle Valentin Austria JR. is a Renal Failure Patient and he need the wheel chair as soon as posible.

LOST: Luggage 2pcs 1Brown and 1 Black, Wheel chair (blue checkered) NISSIN Brand.
HongKong to Manila/Manila to HongKong. Carrier Bag Tag: 5J287294 Flight# 5J108

Passenger Name: Valentine Austria Jr., Hazel B. Bautista, Rachel Abigail Austria, Val Paul Gabriel Austria
Ref# RE2P7D

Kindly Please Contact us for your feed back.
Wilson Cuadra Tel# 478-8541 Cellphone # 09175836033

Thank You Very Much.

Albin Wagner   (27 August 2017 9:24 PM)

Hello, I just made my boooking with your office, my official receipt is OR NO 30904113 - Transaction ID 152007362 and the
confirmation Number KBHJ4J.
Please can you send an email with our dates for the flights because I coud not print an e-ticket, I only have the official receipt.
Thanks vry much, waiting for your answer

MS. BARBARA   (31 July 2017 2:50 PM)


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