Firstly, an intelligent knowledge base management system is a web based php knowledge base software that will allow you to create and manage an FAQ list and database of information. It can help an enterprise to save money by reducing the time spent by the employee in their effort to find the required information - among countless possibilities - tax laws or company policies and procedures.
Secondly, knowledge base software really helps to reduce the in-bound customer support. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer's questions as they type, reducing support even further. It will contribute to decrease queries of customers in form of e-mails or calling to your support department.
Thirdly, knowledge base software makes it easy for companies to share, search, rate and print company documents, procedures and more. Built in feed back loops help staff to improve their knowledge. Documents are accessible through any computer that is connected to intranet or web.
Finally, knowledge base management system is a great tool to answer customer queries; also simple and easy to use. They allow users to access data in a proper workflow. However,There are plenty of software applications available in the market to manage the finances of a company.
Here recommend 4 top Knowledge base management system:
Software / Features* / Publications / Publishing capabilities / Multi-user / Platform / Support / Hosted service / Price
Confluence Enterprise Wiki / 154 / Unlimited / single article / + / Windows, Linux, Max OS / N/D / + / $600 – $8 000
KnowledgeBase Manager Pro / 268 / Unlimited / Knowledge base, single article, auto related widget / + / Web 2.0 AJAX / 3 month free / - / $249 – $6 950
KnowledgeBuilder / 96 / 1 / Knowledge base / + / Web / 6 month free / - / $197 – $1 351
FAQ Manager Pro / 35 / 1 / Knowledge base / - / Web / N/D / - / $69.96
- https://www.affordablecebu.com/
