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I have been complaining about poor (very slow DSL) service for over two and a half years. Not once have you corrected this problem. One of your repair technicians told me that your equipment was too old, needed too much repair and it would cost PLDT too much money to fix it. HUMMMM It seems to me you should really FIX YOUR BROKEN SYSTEM.
Meanwhile I am stuck on copper lines even though my agreement with PLDT was for FIBER. Your representatives keep telling me your records show I am on a Fiber plan but nobody has changed my connection. Your records are not what reality is.
When are you going to provide me with the FIBER connection that I have been paying for? Is it going to be another year and a half? Month after month after month after month I am told I will be transitioned over to the Fiber plan I am supposed to be on and am paying for but nothing ever happens. You keep billing me for it and most of the time your billing department tells me it will take months to decide if I am deserving of a rebate. It is like I am the one trying to steal from PLDT not that PLDT is in reality is stealing from me.
GIVE ME THE FIBER CONNECTION YOU ARE, AND HAVE BEEN CHARGING ME FOR.
I will complain to 8888 on August if our internet will not be fix immediately!! I need internet for my work but you always keep on interrupting our connection!!!!!!!!!!!!!!! I will really try my best to let my voice be heard!!!! I will report especially the Jones branch in Cebu!!!!!!!!!!!
FOR GOODNESS SAKE PLDT IT ALMOST 3 DAYS FOR US WITHOUT DIAL TONE AND INTERNET CONNECTION WHEN WE TRY TO REACH YOU BY CALLING YOUR COSTUMER SERVICE NUMBER IT ALWAYS CUT AND DROP OUR CALL,YESTERDAY WE FINALLY REACH AND CONTACT THE SERVICE NUMBER AND THEY GIVE US REFERENCE NUMBER AND PROMISE US IN EARLY MORNING BY 8AM THE TECHNICIAN WILL COME TO OUR HOUSE AND REPAIR OUR TELEPHONE AND OUR DSL BUT WAITING AND TRYING TO REACH YOUR SERVICE NUMBER BUT HARD TO GET IN WE PAY IN RIGHT BUT THE SERVICE WAS POORLY UNACCEPTABLE HOPE YOU READ AND RESPONSE FOR OUR CONCERN!
Good day! I would just like to ask where can i find an office branch of yours here in carcar city cebu because im planning to apply for an internet connection with landline also. Hoping for your quick response. Thank you and God bless.
Hello, been complaining that our Phone has not dial tone for 3 almost a month now. No service people have check on it yet. I sent email, went to your office few times, and still no one has done something to fix it. The phone listed is 236-5994 located in Talisay. You may email me at firstname.lastname@example.org for questions. thank you
email@example.com(11 September 2015 11:53 AM)
hi good day! i just want to ask how to apply CYBERYA,. what is the requirements!,. I NEED YOUR REPLY ASAP!! and by the way what is your rEAl tel #,. i keep in calling in your tel # but Nobody's answered my call I NEED YOUR ANSWER ASAP HOPING FOR THE FAST RESPONSE Tnx,
Good day,I just want to ask if what is the requirements if I going to cut-off others services that you offered, since I'm just only representative to my aunt's PLDT connection. Aside the Authorization Letter of my Aunt, what else? thanks, please reply immediately.
Good morning maam i need to cancelled my application form .withen one month i fly to united states i cannot wait for 10 days and i hope u considered my reason. You my full name merelyn perez b.f living bitter sudtonggan basak lapu lapu
Hello Pldt management. I applied for wifi + landline and been waiting for like 3 weeks already for your dispatch team to install. I was told by the sales representative i will receive a call in the next 3-5 business days.what took you so long? Is it because installation fee is discounted (which is a promotion as being told) or you guys simply can't keep your word. I even had my application cancelled for the same service from a different provider to get a fast and reliable service from you. And this is what i got! There is no question application took me less than 10 mins, but i hope i won't be waiting for nothing for me to get the service. Something needs to be done.
I've been calling your customer service (*177), 2 times last week about our telephone that we don't have dial tone, since wednesday June 03,2015. Our Account number: 0232075996 with telephone number 032-236 7284 under SteadyTracker Inc., located at 638 Cebu North Rd Brgy. Basak Mandaue City.They give me already the Incident Number 100-903-31 and they said that it is handle by rokie abelliar (i don't know to spell his name) a Cebu Technician. But until now we don't have yet dial tone, how can we communicate to our customer / supplier with this? Were hopping that you fix the problem ASAP. Looking forward on this.
I want to inquire about my application on plan1299 because I have already been waiting for a week. I have applied on Mandaue branch. Please call me amd inform me what happen to my plan under this name: Rebecca C. Pilapil, we need the internet connection ASAP! THANKS.
heloo... i just want to ask if how come we receive in notice of disconection if we payed it upto date.. i payed in january bill but when we recieve the febuary bill its notice of disconection...plz reply
I have PLDT phone and internet service. For some unexplained reason, I am unable to call my landlord. It is very important that I contact him immediately. This is not the first time I have been able to make a local call. This service is unsatisfactory. Perhaps I should find another phone service.
I would to inquire for the Telephone number of Phillip Morris Fortune Tobacco Corporation(PMFTC) at A.S. Fortuna Street, Mandaue City. This is in regards for follow up employment application status of the company.
i would like to share my experience and giving advise your company to please update your business office contact number..i call many times expecting someone will answer my call but sad to say, no one does it...much better to remove the PLDT office numbers because its useless..
Good day! I would like to express my sincere desire to apply for an (OJT) On-Job- Training program in your company.I am fourth year student Bachelor of Science in Industrial Technology (BSIT) major in Computer Technology at Cebu Technological University-Argao Campus. Our course curriculum, requires us to have 1,800 hours supervised in-plant training that aims to complement the concepts and theories that we have learned,to the development of our full potential,through exposure to the actual field.
Thank you for any consideration upon reading to this letter of application.
We applied for My DSL in Cebu Sambag 1 & 2 Zone since last month 2/2013 Within those weeks that past, they only installed cables and telephone but wifi is unacessable and telephone service is not available at all. I could not understand why it is taking so long for PLDT to send out their services that makes the client so impatient for the long waiting time. There is no explanation at all from PLDT side on why their service could not reach at a short period of time. Is it unavailability of personnel or technical personnel for every zone? WHy can't PLDT expedite the installation, while they are only good in dessiminating their media advertisement on their websites, but services is too weak to reach out the clients. I am disappointed on how this personnel left the clients house hanging in the air without any giving assurance when the services shall be completed.
38Maria Chona A. Degollacion(13 September 2012 7:44 AM)
4 days na po walang dial tone ang phone ng brother-in-law ko. Pagtinatawagan ko nagriring naman. Pwede bang tingnan ninyo kung ano talaga ang dahilan dahil nahihirapan na po kami. Hindi po makagawa ng assignments ang mga bata dahil walang internet. Ito po ang landline namin 032-340-3529 at ang address ay Osmena Street, Gun-ob, Lapu-Lapu City infront po sa Manang Fe's BBQ malapit sa Paseo de Amores. Mayroon akong inutusan kahapon pero at ang sabi ay tawagan ko si Remir Mendoza pero hindi naman sumasagot. Pls. help us............
hi pldt why is it that as of now the connection in talisay city cebu still under repair why is it very slow in responding tha problem..when it will be fix..we are always paying.but the service is very bad..
I have a Big issue with your internet connection. Your internet connection has been on and off for so many times since we started contract with you. We are a subscriber of your internet with landline connection but the service is VERY VERY POOR.I want it disconnected soon and replace with other subscriber better than you can provide. Been a good payer of your company. Why is it on in the morning and off in the afternooon? I hate it! When the customer service was ask about it they just kept on promising us that it will connected right away but its not even happening, we just keep on ringing to follow up. PLDT jones wake up! Soon all your customers will be transfering if that is your service.
nindot unta ang pldt pero hinay lang ug response ila mga mga tao need pa ug cge follow-up kinahang pa mapudpud imu tudlo cge dial sa ila hotline para matubag ka nila! 2months nko cge paabot sa ila free wifi modem nila until karun la pa jud niabot sa akong mga kamot. karun la ko net kai naguba pud ang ilang modem nus.a na sad kaha ni nila ilisan! hope paspasan nila ila human service..
I like PLDT line pero ang pangit ng Customer Service nila especially ang mga Technical Team.. I requested for a simultaneous transfer of connection and mag iisang buwan na! la paring call from Technical Department!! kaloka.. until now! I have to call them everyday to follow up! Sana we have a way to communicate with Technical Department right away kesa through customer service lang... Am just until 27th of this month sa apartment ko, am not sure if naiintindihan yan ng mga Technical department??!!! kelangan nang malipat ang connection before the said date!!! kakainis!!!!
ngano man ni inyo service na bag o pa ta ngbayad giputol na hinoon wa gani ko kadawat ug bill commercial raba ni amoa unsaon nalang na wa biya moy sunday na office dugay ra ba kaayo ma reconnect additional nasad tag bayad way klaro!
can we visit PLDT company especially the IT facilities of the company this december? we will be having an education tour...we are from Kidapawan City MIndanao.. ill be bringing 25 BSIT students po..please i need feedback>>Thank you po and God bless.
the customer service and repair takes time and waiting for the long queue for a CSR to answer (tried those numbers and also the 77171 waited more than 30mins of what the txtpress machine replied).. got disconnected even though the previous bill and the current bill was already paid.. the net connection sucks.. getting ALOT of time-out and random disconnection esp. when it rains.. i dont know why???!! this didnt happened only once.. but several times... is this how you treat your customer or is this really your service?? epic FAIL....
i have these BIG issue with PLDT... September this year, nagpa disconnect ako sa internet connection nila (because i am not using my PC often since my return to work at the office after my maternity leave) leaving just only the phone. I have clearly asked one of their staff, na when will i start paying the only "phone" fee which she said is 600 pesos a month na.. she said at the month of October directly because they will end my internet connection in September. Suddenly, i received two bills from them still the amount is 1,299 (which is the amount to be paid with internet connection). My mom went to their office and they said that we shoudl pay the amount! at times two pa ha, month of October and Novemberso that is 2,600! Grabeh talaga! eh hindi nga kami nag use sa PC kasi wala nang internet connection...! Do you think that's right? and to think two times pa nila ako tinawagan pag September to confirm nga nagpa disconnect nga ako.. how unbelievalbe!
what happened diay sa internet connection???...kay kung mu duwa ko ug Online Games w/c is Ran Online every 10mins ma disconnect man..........since oct.1 pa gyud ni na problem nako.........PLS. PLDT tarunga intawon inyo connection kay sakto man me ug bayad!.......maayo lang mo kung billing na kay mag double2x pa ang bayranan bisan na bayran na...........I hope na ma sulbad na intawon ning ako problem sa net connection hahayzzzz......
gkapoy na lang ko ug dial sa pldt, wla jud tawo'y manubag. ug naa tay problema dli jd tawn maatiman.pls. improve intawn sa inyong customer service..dapat unta naa mo ani..ayuha inyuhang serbisyo kay gabayad bya mi ug tarong..
Grabe jud ang PLDT all contact number wala jud manubag bisag sa Customer Service ug Business Office wala jud MANUBAG,unsa diay gamit sa inyo telephone sa office kung perme not available,WHAT THE MEANING OF CUSTOMER SERVICE,grabe gikapoy nlang ko ug dial,makasapot abtan nlang ta ug 5 hours sa cge ug dial dli jud makontak,imbis naa unta tay concern about connection dli ma solve kay wala man au ang customer service sa PLDT.
Thanks for the comment bro. Phone numbers are now updated and correct. If you found any errors or incorrect numbers, just drop us a comment here. Your comments and recommendations help us a lot in serving people by providing information they want. Thank you once again.