When calling via landline - 171(tollfree) Mondays to Fridays (8:00am to 7:00pm) Saturdays & Sundays (8:00am to 5:00pm)
When calling via SMART celfone: 171 (toll free)
PLDT REPAIR SERVICE HOTLINE
When calling via landline:173 (toll free) Mondays to Fridays (8:00am to 7:00pm) Saturdays & Sundays (8:00am to 5:00pm) PLDT DSL HELPDESK
Via landline: 172 (toll free) anytime (24/7) available
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"PLDT Cebu Business Offices and Telephone Numbers" was written by admin under the Directory category. It has been read 98634 times and generated 78 comments. The article was created on 24 December 2010
Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this simple instruction, your comment(s) will not be accepted or published.
Meizel Nuera(26 December 2017 4:28 PM)
Hi our telephone was broken. We called the customer's service. Two different men came to fix it. Yesterday the guy said the port was broken. Today another guy said the port was broken. How long should we wait. The guy who came today looked at it and left. He said he will fetch something but the pudlock was lock. Im assuming he went to the office but the key was not available????? We pay a lot for this service!!!!
Ken Duncan(30 July 2017 9:11 AM)
Hi, Do you provide home telephone and broadband service to Bgy. Perrelos, Carcar City, Cebu ? Where is your Office so I can call in and get details of Plans.
Luis T. Dungog(03 May 2017 7:00 AM)
Please check Ms. Ella Bonocan Cuevas , telephone number 0323408812 and account number 0237599438 whose telephone unit has no dial tone.
Eva Dela Calzada(20 October 2016 1:19 PM)
PLDT please check your post number 0828133 here in Tungkil Minglanilla Cebu, malapit na kasi itong mag collapse just for precautionary marami kasing bata na maglalaro sa surroundings.
Bill(09 October 2016 10:19 AM)
I have been complaining about poor (very slow DSL) service for over two and a half years. Not once have you corrected this problem. One of your repair technicians told me that your equipment was too old, needed too much repair and it would cost PLDT too much money to fix it. HUMMMM It seems to me you should really FIX YOUR BROKEN SYSTEM.
Meanwhile I am stuck on copper lines even though my agreement with PLDT was for FIBER. Your representatives keep telling me your records show I am on a Fiber plan but nobody has changed my connection. Your records are not what reality is.
When are you going to provide me with the FIBER connection that I have been paying for? Is it going to be another year and a half? Month after month after month after month I am told I will be transitioned over to the Fiber plan I am supposed to be on and am paying for but nothing ever happens. You keep billing me for it and most of the time your billing department tells me it will take months to decide if I am deserving of a rebate. It is like I am the one trying to steal from PLDT not that PLDT is in reality is stealing from me.
GIVE ME THE FIBER CONNECTION YOU ARE, AND HAVE BEEN CHARGING ME FOR.
Joe(23 July 2016 2:03 AM)
I will complain to 8888 on August if our internet will not be fix immediately!! I need internet for my work but you always keep on interrupting our connection!!!!!!!!!!!!!!! I will really try my best to let my voice be heard!!!! I will report especially the Jones branch in Cebu!!!!!!!!!!!
analyn(27 May 2016 10:44 AM)
Good day... I want to complain number 032-3400838 Deca 4, cannot used our telephone or cannot receive outside call. Please check for you cut as on time but service is not good. Thank you
Luella Orbiso(13 March 2016 1:22 AM)
FOR GOODNESS SAKE PLDT IT ALMOST 3 DAYS FOR US WITHOUT DIAL TONE AND INTERNET CONNECTION WHEN WE TRY TO REACH YOU BY CALLING YOUR COSTUMER SERVICE NUMBER IT ALWAYS CUT AND DROP OUR CALL,YESTERDAY WE FINALLY REACH AND CONTACT THE SERVICE NUMBER AND THEY GIVE US REFERENCE NUMBER AND PROMISE US IN EARLY MORNING BY 8AM THE TECHNICIAN WILL COME TO OUR HOUSE AND REPAIR OUR TELEPHONE AND OUR DSL BUT WAITING AND TRYING TO REACH YOUR SERVICE NUMBER BUT HARD TO GET IN WE PAY IN RIGHT BUT THE SERVICE WAS POORLY UNACCEPTABLE HOPE YOU READ AND RESPONSE FOR OUR CONCERN!
milloden marmi to-ong(20 January 2016 3:10 PM)
Good day! I would just like to ask where can i find an office branch of yours here in carcar city cebu because im planning to apply for an internet connection with landline also. Hoping for your quick response. Thank you and God bless.
Ana Dallosto(14 November 2015 7:27 AM)
Hello, been complaining that our Phone has not dial tone for 3 almost a month now. No service people have check on it yet. I sent email, went to your office few times, and still no one has done something to fix it. The phone listed is 236-5994 located in Talisay. You may email me at [email protected] for questions. thank you
johndave(20 September 2015 9:55 AM)
the telpad is not working i already charge the baterry after low but when after an hour of charging i push the button start on but its not working. the only problem of telpad is not on
hi good day! i just want to ask how to apply CYBERYA,. what is the requirements!,. I NEED YOUR REPLY ASAP!! and by the way what is your rEAl tel #,. i keep in calling in your tel # but Nobody's answered my call I NEED YOUR ANSWER ASAP HOPING FOR THE FAST RESPONSE Tnx,
jehane Condevillamar(02 September 2015 9:13 AM)
Good day,I just want to ask if what is the requirements if I going to cut-off others services that you offered, since I'm just only representative to my aunt's PLDT connection. Aside the Authorization Letter of my Aunt, what else? thanks, please reply immediately.
Jigger(11 August 2015 9:48 AM)
hello, i want to install local number in our office. how can i apply for that?
Ian Jay(05 August 2015 9:47 AM)
Sir/Mam,Good Morning.I like to avail the cyberya package.if i avail the installment,what are the requirements?thank you
Merelyn perez(28 July 2015 9:03 AM)
Good morning maam i need to cancelled my application form .withen one month i fly to united states i cannot wait for 10 days and i hope u considered my reason. You my full name merelyn perez b.f living bitter sudtonggan basak lapu lapu
Anidrol(08 July 2015 11:53 PM)
Hello Pldt management. I applied for wifi + landline and been waiting for like 3 weeks already for your dispatch team to install. I was told by the sales representative i will receive a call in the next 3-5 business days.what took you so long? Is it because installation fee is discounted (which is a promotion as being told) or you guys simply can't keep your word. I even had my application cancelled for the same service from a different provider to get a fast and reliable service from you. And this is what i got! There is no question application took me less than 10 mins, but i hope i won't be waiting for nothing for me to get the service. Something needs to be done.
Mel Imperial(21 June 2015 11:59 PM)
i would like to know the name of the manager/director of PLDT here in Lapu-Lapu city and email address.
suzette tallo(09 June 2015 9:20 AM)
I've been calling your customer service (*177), 2 times last week about our telephone that we don't have dial tone, since wednesday June 03,2015. Our Account number: 0232075996 with telephone number 032-236 7284 under SteadyTracker Inc., located at 638 Cebu North Rd Brgy. Basak Mandaue City.They give me already the Incident Number 100-903-31 and they said that it is handle by rokie abelliar (i don't know to spell his name) a Cebu Technician. But until now we don't have yet dial tone, how can we communicate to our customer / supplier with this? Were hopping that you fix the problem ASAP. Looking forward on this.
Geravil giango(26 May 2015 8:46 PM)
If in any case that i want to uninstall the pldt home bro ultera how much it cost cause i heard that i need to pay for it. Kindly pls reply this urgent favor i hope you'll understand
Ara Hernandez(10 May 2015 12:10 PM)
I want to inquire about my application on plan1299 because I have already been waiting for a week. I have applied on Mandaue branch. Please call me amd inform me what happen to my plan under this name: Rebecca C. Pilapil, we need the internet connection ASAP! THANKS.
Monette Lata(15 September 2014 3:26 PM)
Nicky Smith Byrne(20 August 2014 9:46 AM)
C'mon PLDT.... what kind of service are you offering to your customer???? you better remove all your landline numbers...it's useless because nobody wants to take my call....YOU ARE USELESS>>>>
Pinky O. dela Cruz(28 May 2014 9:53 AM)
Hello do you have facility here in San Fernando, Cebu? I would like to apply for a telephone line and internet connection
lashygreeny(14 May 2014 2:58 PM)
kalagot ba nako aning pldt! naa tay concern wa gyuy manubag labe nas pldt jones! mga tabaghak negosyo man kaha na inyu tarunga pud na oi! b**** kaayu!
Sylvia Bontigao(10 April 2014 2:45 PM)
Good Day! I want 999 plan and i want its wifi not lan. How much for the installation fee? Do I need to buy a router or you provide?
Reonix(07 April 2014 11:37 AM)
Good day !! PLDT
I would like to why there's no connection here in subangdaku,mandaue ??????? dili me ka outgoing calls diri . our work has been paralyzed.
cheyenee(21 February 2014 9:47 PM)
heloo... i just want to ask if how come we receive in notice of disconection if we payed it upto date.. i payed in january bill but when we recieve the febuary bill its notice of disconection...plz reply
jack wilson(17 January 2014 3:28 PM)
I have PLDT phone and internet service. For some unexplained reason, I am unable to call my landlord. It is very important that I contact him immediately. This is not the first time I have been able to make a local call. This service is unsatisfactory. Perhaps I should find another phone service.
Felix Veral(14 January 2014 2:06 PM)
I would like to know my telephone #. The installer didn't give it to me.