Cannot open the printer cover to replace ink cartridges

Cannot open the printer cover to replace ink cartridges I had a very frustrating problem with my printer - I think actually a firmware bug from Epson. It would go back and forth between saying Replace Ink Cartridges and another error about invalid ink cartridge detected. There is a lock where you cannot open the top unless it gets out of this state but it was stuck in that state.
Asked by: Guest \| Views: 184

Total answers/comments: 2

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bert [Entry]

"It was so simple I had to record it here, for you, my Boomer friends (and me in case I forget.) INSTRUCTIONS: So… the cover needs to be CLOSED then lift the second cover to expose internal workings of printer. Then “gentle as butter” just flip up that %#*@ ink cartridge lid.

I swear, when I watched the Epson video and they started with an OPEN PRINTER I briefly hated them. I fiddled around with firm pressing and such, never a good idea when dealing with plastic, and then, just wanted to smack my printer. grrrrrrrr. NOT INTUITIVE for those of us who don’t care how a toaster is made, just how it works. I demand a video redo from #EPSON.

I have to add I LOVE this printer. Ink lasts a long time and I’m thrilled not to have to use those awful cartridges."

bert [Entry]

Just replaced the ink cartridge and now Lid is locked up and will not close. How frustrating. Does this lid staying open like this damage the ink cartridges. Dry them out or something? Help