My phone wont turn on or charge. How can I fix it?

If it won't turn on or charge, there may be an issue with the battery or charging port. Try testing the battery in another phone if you can. If it works, the charging port may be the issue. If not, then the battery may need to be replaced.

Hello everyone I just had the same problem it's basically like how iPhones..... But all i did to get my to turn back on was hold the power and the volume down button as if you are about to factor reset your upon it should work.

so...i've had this issue a few times. the occurrences in which my phone will not charge or turn on have always taken place around letting my battery completely die and letting the phone shut off manually. NEVER let your battery completely die. always shut it down before going below 5%. the first time this happened to me, i was on a very important phone call, the times after that was by accident. after the first time, my phone was out of commission for 2 days and before i could take it into the store to have technicians look at it, a fluke happened where i plugged it into the car charger and all of the sudden it began charging and turned back on. this was immediately after i took it apart and removed all the cards and battery, i thought that maybe removing everything did the trick. it just happened to me now, i removed everything like last time and reassembled it and still...nothing. so what i just did now was, took the battery and cards out, i twisted and turned both the phone and battery using my hands, not hard enough to snap them obviously, but hard enough to warp them momentarily. after bending them for a few seconds, i put it back together and VOILA! the phone began charging immediately after i plugged it in and turned right back on shortly after that. idk what bending the phone and battery and putting a little pressure on it actually does, but it seemed to get the job done for me. i'm just glad that my caveman style of fixing things actually works sometimes lol please, just never let your alcatel run out of battery though, i have the newest one touch from wal-mart and EVERY TIME i've ever let it happen, i've dealt with this crap. i certainly don't ever want to deal with it again! this phone has worked awesome for me the whole 6 months i've had it. i get fast, reliable internet almost everywhere i am and unlimited talk n text for a full month for only 45 dollars. i feel bad for everybody else that has had bad experiences with this phone because i definitely haven't. i've dropped this phone from 4 feet up, flat on the screen onto concrete several times, fallen off tables onto the side and back and all sorts of random crap happen to it, and there isn't the slightest crack on the screen and hardly a scratch on the phone. it definitely sucks for everyone thats had major issues in such short periods of time and then dealing with crappy customer care. all i can say is give it a bend and if that doesn't work then try the same with the people you bought it from ;)

"OK! I had the phone working fine, but then I saw a battery drain occur. Phone dies, I plug it in, nothing happens. I read the forums, nothing really useful except this: TAKE THE SIM OUT, TAKE OUT ANY ADDITIONAL DATA CARDS (Micro SD) Then put the battery back in, plug in USB to a computer or something. As soon as I did this, the phone lit up and the Pop D3 sign came up. Currently have the battery image with the waving orange battery juice flowing left to right, Why on earth this worked I don't know. Why on earth this solution works, I don't know. Temporary? Absolutely! Fluke? Yuppers.

Advice: DON'T DEPEND ON THIS PHONE ANYMORE. Get yourself a real phone, spend more than 100 bucks and get something like an Iphone 6 or a Samsung Galaxy S7.

I think I'm going to go Iphone next because spending money on crap that doesn't work is not cost effective."

I had the same problem w my Alcatel one touch..I even bought a new battery and a new charger for the phone..still nothing..soo I took the %#*@ thing apart..I unscrewed all the tiny screws, made sure the positive and negative wires were connected and then when all else failed I took my tiny screw driver and bent the port forward..put the battery back in, plugged it in and low and behold.. It started charging! Hope this helps!! Better than waiting two and a half months for a shop to repair it and who's to say they wouldn't of done the very same thing..

Which I figured out which was wong with mine. If you take the battery out and there are like these 4 gold like wires that goes into the top battery, make sure none are bent if so push them down to make all of them even or which ever one is not even with the others, then put the battery in and hopefully it should work. That's how my experince was, if not I'm sorry I couldn't help more.